apache / apache/cloudstack

Cloudstack 4.20 UI becomes irresponsive. Restart the server to recover, it happens every 10 days.

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status:needs-reproducing
Dominant language
Java
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Description

Description:
I'm experiencing a critical issue with CloudStack 4.20 where all API endpoints become unresponsive approximately every 10 days. The only temporary resolution is to restart the CloudStack management server.

Observed Behavior:

API requests timeout/fail completely after ~10 days of uptime

No explicit ERROR messages in logs prior to outage

Found an unusually large INFO-level log entry (3MB per line) that might be relevant

Attached log file: [filename.log] (Please ensure you actually attach the file via GitHub interface)

Environment:

CloudStack Version: 4.20.0.0

OS:Ubuntu 24.04

Steps to Reproduce:

Start CloudStack management server

Operate normally for ~10 days

API services become unavailable without obvious triggers

Expected Behavior:
API endpoints should remain available continuously without requiring manual restarts.

Additional Context:

The large INFO-level log entry repeats periodically (full content attached)

No observed resource exhaustion (CPU/MEM) before outages

Problem persists across multiple maintenance windows

Troubleshooting Attempted:

Reviewed standard error logs - no smoking gun

Monitored system resources - no apparent bottlenecks

Server restart temporarily resolves the issue

Request:
Please help investigate:

Potential memory leaks or thread blocking in the 4.20 codebase

Significance of the oversized INFO log entries

Update to Original Issue:
Further analysis of the oversized INFO log reveals repetitive entries related to createVPCOffering API calls. The JSON payload in these logs appears to be abnormally large (3MB per line) and contains repetitive configuration data.

Key Log Excerpt Pattern:
INFO [c.c.a.ApiServlet] (qtp123456789-42:) {cmd="createVPCOffering", ... JSON payload (3MB) ...}

![Image](https://github.com/user-attachments/assets/f900807c-3aca-4028-bea7-ea76cc1c94d2)

Contributor guide

Open the contributing guide

Research direction

Start by reviewing the attached log and the repeated createVPCOffering entries, focusing on the 3MB INFO payload pattern. Then inspect the CloudStack 4.20 API path represented by ApiServlet and reproduce the roughly 10-day outage if possible; done means identifying the cause, defining the affected code change, and confirming API requests remain available without a restart.

Written by the indexing model from the issue text.

Assessment

Tech stack
java
Domain
api, backend, cloud, infrastructure
Issue type
Bug
Difficulty
5/5
Estimated time
Over a week
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
25/100

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