anthropics / anthropics/claude-code

[BUG] Claude Desktop – "Configure third-party inference" setup page fails with 503 (bootstrap request)

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Description

### Preflight Checklist

- [x] I have searched [existing issues](https://github.com/anthropics/claude-code/issues?q=is%3Aissue%20state%3Aopen%20label%3Abug) and this hasn't been reported yet
- [x] This is a single bug report (please file separate reports for different bugs)
- [x] I am using the latest version of Claude Code

### What's Wrong?

Issue:
Opening the third-party inference setup page (app://localhost/setup-desktop-3p) always fails with "Unable to load
configuration". Log excerpt (custom3p-setup.log):
[bootstrap] Eager fetch failed: Bootstrap request failed: 503 Service Unavailable

Troubleshooting already performed (issue persists in every case):
1. Cleared Claude-3p profile cache (Cache, Code Cache, GPUCache, Dawn caches) — no config/credentials touched.
2. Confirmed app is on latest version (1.52386.0).
3. Found and fixed an unrelated OAuth issue (refresh token invalid_grant / session_stale_relogin) via full logout
("sign out of all devices") + fresh login. Auth now works correctly.
4. Despite a fully valid session and clean cache, the bootstrap call for setup-desktop-3p still returns 503 on every
attempt, across multiple days/sessions.
5. General network connectivity to Anthropic/claude.ai confirmed working (no proxy/firewall block detected).

### What Should Happen?

Request:
Please check server-side status of the third-party-inference bootstrap endpoint, and confirm whether this account/org
is provisioned/entitled for this feature (the menu item is visible under Developer Mode, but the backend consistently
rejects the config fetch with 503).

### Error Messages/Logs

```shell
[bootstrap] Eager fetch failed: Bootstrap request failed: 503 Service Unavailable
```

### Steps to Reproduce

Steps to reproduce:

1. Open Claude Desktop (v1.52386.0, Windows 11).
2. Sign in normally with your Anthropic account.
3. Enable Developer Mode in Claude Desktop settings.
4. From the menu, open "Configure third-party inference".
5. The setup window opens at app://localhost/setup-desktop-3p.
6. The page fails to load and shows: "Unable to load configuration", with a toast: "Unable to update saved
configurations".
7. Clicking "Retry" reproduces the same error every time.

Expected result: the third-party inference configuration page loads normally.

Actual result: page fails to load; custom3p-setup.log shows:
[bootstrap] Eager fetch failed: Bootstrap request failed: 503 Service Unavailable

Additional notes:
- Reproducible 100% of the time, across multiple sessions/days.
- Persists after: clearing the app cache, confirming latest app version, and a full sign-out/sign-in (which did fix a
separate, unrelated OAuth invalid_grant issue found in the logs).
- General connectivity to claude.ai / Anthropic services is otherwise working fine.

### Claude Model

Not sure / Multiple models

### Is this a regression?

No, this never worked

### Last Working Version

_No response_

### Claude Code Version

Claude 1.52386.0 (1003ca) 2026-09-10T05:55:17.000Z

### Platform

Anthropic API

### Operating System

Windows

### Terminal/Shell

Windows Terminal

### Additional Information

_No response_

Contributor guide

No contributing guide indexed for this repository

Research direction

Start by reviewing the reported bootstrap failure in custom3p-setup.log and the reproduction steps for app://localhost/setup-desktop-3p. Check the third-party-inference bootstrap endpoint and account or organization provisioning status; done means the setup page loads and Retry no longer produces the 503 configuration error.

Written by the indexing model from the issue text.

Assessment

Domain
api
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Active
Clarity
Needs clarification
Newbie friendliness
35/100

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