anthropics / anthropics/claude-code
[BUG] Apple in-app Pro subscription recorded as claude_free — Dispatch unavailable on Windows desktop
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Mô tả
### Preflight Checklist
- [x] I have searched [existing issues](https://github.com/anthropics/claude-code/issues?q=is%3Aissue%20state%3Aopen%20label%3Abug) and this hasn't been reported yet
- [x] This is a single bug report (please file separate reports for different bugs)
- [x] I am using the latest version of Claude Code
### What's Wrong?
My Claude Pro subscription, purchased via Apple in-app purchase, is active
and displayed as "Pro" in the mobile app (Settings and Billing screens).
However, Anthropic support confirmed by email that their records list my
organization as claude_free. As a result Dispatch does not appear in the
Cowork sidebar and pairing from the Android app fails with "Pairing failed".
This appears to be the same billing/entitlement desync reported in #34049,
#46847, #31012 and #80722.
### What Should Happen?
An active Apple in-app Pro subscription should be reflected in the account
plan record, and Dispatch should be available as documented for Pro plans.
### Error Messages/Logs
```shell
```
### Steps to Reproduce
1. Purchase Pro via Apple in-app purchase.
2. Open Claude Desktop -> Cowork. Left panel shows only New, Projects,
Artifacts, Scheduled, Customize. No Dispatch entry.
3. Open the Android app -> Dispatch -> attempt to pair. "Pairing failed".
### Claude Model
None
### Is this a regression?
No, this never worked
### Last Working Version
_No response_
### Claude Code Version
Claude Desktop 1.32352.0.0
### Platform
Other
### Operating System
Windows
### Terminal/Shell
Other
### Additional Information
## Environment
- Claude Desktop 1.32352.0.0
- Windows 11 Pro, build 26200
- Claude mobile app on Android
- Plan: Pro via Apple in-app purchase, active
- Support Conversation ID: 215475531574231
## Local Diagnostics (client side is healthy)
- Cowork works. CoworkVMService running, VM boots, network CONNECTED, API
reachable, SDK installed in guest.
- Device bridge to bridge.claudeusercontent.com authenticated, OAuth valid,
credential rotation working.
- sessions-bridge client never starts. main.log contains only
"[sessions-bridge] account-change reevaluate" with nothing after it.
- %APPDATA%\Claude\bridge-state.json is never created, because there is no
Dispatch entry in the UI to grant consent from.
- No proxy, firewall, antivirus or virtualization blockers.
- Sign out/in and clean reinstall from claude.com/download did not help.
## Request
Please have the billing entitlement reconciled for this account, and fix the
underlying propagation issue for Apple in-app purchases.
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Hướng nghiên cứu
The report identifies the sessions-bridge log entry and the missing %APPDATA%\Claude\bridge-state.json file, but no repository source file or test is named. Start by locating the entitlement or account-plan propagation entry point and reproduce the Apple purchase path if available. Done means an active Pro plan is recorded correctly and Dispatch appears and pairs successfully.
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Đánh giá
- Công nghệ
- android
- Lĩnh vực
- backend, payments
- Loại issue
- Lỗi
- Độ khó
- 5/5
- Thời gian dự kiến
- Hơn một tuần
- Mức độ hoạt động
- Sôi nổi
- Độ rõ ràng
- Cần làm rõ
- Mức phù hợp với người mới
- 20/100