anthropics / anthropics/claude-code

[BUG] Apple in-app Pro subscription recorded as claude_free — Dispatch unavailable on Windows desktop

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area:auth area:cowork area:desktop bug platform:android platform:windows stale
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Mô tả

### Preflight Checklist

- [x] I have searched [existing issues](https://github.com/anthropics/claude-code/issues?q=is%3Aissue%20state%3Aopen%20label%3Abug) and this hasn't been reported yet
- [x] This is a single bug report (please file separate reports for different bugs)
- [x] I am using the latest version of Claude Code

### What's Wrong?

My Claude Pro subscription, purchased via Apple in-app purchase, is active
and displayed as "Pro" in the mobile app (Settings and Billing screens).
However, Anthropic support confirmed by email that their records list my
organization as claude_free. As a result Dispatch does not appear in the
Cowork sidebar and pairing from the Android app fails with "Pairing failed".

This appears to be the same billing/entitlement desync reported in #34049,
#46847, #31012 and #80722.

### What Should Happen?

An active Apple in-app Pro subscription should be reflected in the account
plan record, and Dispatch should be available as documented for Pro plans.

### Error Messages/Logs

```shell

```

### Steps to Reproduce

1. Purchase Pro via Apple in-app purchase.
2. Open Claude Desktop -> Cowork. Left panel shows only New, Projects,
Artifacts, Scheduled, Customize. No Dispatch entry.
3. Open the Android app -> Dispatch -> attempt to pair. "Pairing failed".

### Claude Model

None

### Is this a regression?

No, this never worked

### Last Working Version

_No response_

### Claude Code Version

Claude Desktop 1.32352.0.0

### Platform

Other

### Operating System

Windows

### Terminal/Shell

Other

### Additional Information

## Environment

- Claude Desktop 1.32352.0.0
- Windows 11 Pro, build 26200
- Claude mobile app on Android
- Plan: Pro via Apple in-app purchase, active
- Support Conversation ID: 215475531574231

## Local Diagnostics (client side is healthy)

- Cowork works. CoworkVMService running, VM boots, network CONNECTED, API
reachable, SDK installed in guest.
- Device bridge to bridge.claudeusercontent.com authenticated, OAuth valid,
credential rotation working.
- sessions-bridge client never starts. main.log contains only
"[sessions-bridge] account-change reevaluate" with nothing after it.
- %APPDATA%\Claude\bridge-state.json is never created, because there is no
Dispatch entry in the UI to grant consent from.
- No proxy, firewall, antivirus or virtualization blockers.
- Sign out/in and clean reinstall from claude.com/download did not help.

## Request

Please have the billing entitlement reconciled for this account, and fix the
underlying propagation issue for Apple in-app purchases.

Hướng dẫn đóng góp

Chưa lập chỉ mục được hướng dẫn đóng góp cho kho mã nguồn này

Hướng nghiên cứu

The report identifies the sessions-bridge log entry and the missing %APPDATA%\Claude\bridge-state.json file, but no repository source file or test is named. Start by locating the entitlement or account-plan propagation entry point and reproduce the Apple purchase path if available. Done means an active Pro plan is recorded correctly and Dispatch appears and pairs successfully.

Do mô hình lập chỉ mục viết ra từ nội dung của issue.

Đánh giá

Công nghệ
android
Lĩnh vực
backend, payments
Loại issue
Lỗi
Độ khó
5/5
Thời gian dự kiến
Hơn một tuần
Mức độ hoạt động
Sôi nổi
Độ rõ ràng
Cần làm rõ
Mức phù hợp với người mới
20/100

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