RotherOSS/otobo

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OTOBO is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. https://otobo.io/

Stars: 337
Forks: 89
Open beginner issues: 0
Indexed issues: 213
Avg merge: 13h 25m
Merged PRs (30d): 34

Dominant language: Perl
License: GPL-3.0
Last GitHub push: Sep 18, 2026
Latest indexed: Sep 20, 2026
Contributing guide: Contributing guide
Code of conduct: No code of conduct
Beginner labels: good first issue

Beginner friendly Everything

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213 open issues indexed

Issue created by the Github action DockerImageUpdateAutobuild Open

Action DockerImageUpdateAutobuild

Difficulty 4/5 3-5 days Newbie friendliness 52/100

RotherOSS/otobo#6144 · Opened Sep 19, 2026
ProcessManagement: Review `Transition.pm` module Open

bug

Difficulty 4/5 3-5 days Newbie friendliness 48/100

RotherOSS/otobo#6142 · Opened Sep 18, 2026
Placeholder avatar initials not displayed properly in CustomerInterface Open

style

RotherOSS/otobo#6137 · 1 assignee · Opened Sep 17, 2026
Template <> Queue-Assignment isn't opened automatically after template creatopn Open

bug

Difficulty 2/5 1-3 hours Newbie friendliness 72/100

RotherOSS/otobo#6130 · 2 comments · Opened Sep 15, 2026
ProcessManagement Transition: 'or' doesn't work properly Open

bug

RotherOSS/otobo#6126 · 1 comment · 1 assignee · Opened Sep 15, 2026
Consider the namespaces of ProcessManagement elements when sorting Open

enhancement

RotherOSS/otobo#6125 · 1 comment · 1 assignee · Opened Sep 15, 2026
DynamicField Import: Lenses on Sets cause error and corrupt data Open

bug

RotherOSS/otobo#6123 · 1 assignee · Opened Sep 15, 2026
Rework height calculation and resizing of CKEditor Open

bug style

RotherOSS/otobo#6122 · 1 assignee · Opened Sep 14, 2026
Error in GenericAgent when adding a dynamic field from type Reference Agent Open

bug

Difficulty 3/5 1-2 days Newbie friendliness 64/100

RotherOSS/otobo#6121 · Opened Sep 14, 2026
Error checking database but it is correct version : Error: database version requirement not satisfied. Have version: 08.04.1100 Want version: 8.4 Open

bug

Difficulty 3/5 1-2 days Newbie friendliness 68/100

RotherOSS/otobo#6117 · Opened Sep 14, 2026
Invalid Param parsing at entrypoint.sh Open

RotherOSS/otobo#6114 · 2 comments · 1 assignee · Opened Sep 13, 2026
use QueueObject in AgentTicketCompose Open

enhancement

RotherOSS/otobo#6108 · 1 assignee · Opened Sep 11, 2026
DynamicField Backend ValueGet: Investigate usage and intention of parameter ObjectName Open

bug

Difficulty 5/5 Over a week Newbie friendliness 42/100

RotherOSS/otobo#6100 · 2 comments · Opened Sep 9, 2026
Associate queue Open

bug

RotherOSS/otobo#6097 · 1 assignee · Opened Sep 7, 2026
A queue called 'Sum' is not shown in Bar Chart Statistic Open

bug

Difficulty 2/5 1-3 hours Newbie friendliness 82/100

RotherOSS/otobo#6091 · Opened Sep 7, 2026
Errors in CustomerTicketProcess are not handled correctly. Open

bug

Difficulty 4/5 3-5 days Newbie friendliness 55/100

RotherOSS/otobo#6089 · Opened Sep 4, 2026
Improvement proposal for description for "Unlock timeout minutes" Open

style

Difficulty 2/5 1-3 hours Newbie friendliness 78/100

RotherOSS/otobo#6084 · Opened Sep 3, 2026
Auto Response Type "Auto Remove" not functional Open

bug

Difficulty 3/5 1-2 days Newbie friendliness 55/100

RotherOSS/otobo#6081 · Opened Sep 3, 2026
Elasticsearch toolbar input can overflow. Open

style

RotherOSS/otobo#6078 · 5 comments · 1 assignee · Opened Sep 2, 2026
Merge LightAdmin II package Open

Difficulty 5/5 Over a week Newbie friendliness 35/100

RotherOSS/otobo#6076 · 1 comment · Opened Sep 1, 2026
Editor selections are cut by "overflow: hidden" of .FieldCell and .RichTextField. Open

bug style

RotherOSS/otobo#6067 · 1 assignee · Opened Aug 27, 2026
Process template field too wide in Activity Dialog Open

style

Difficulty 2/5 1-3 hours Newbie friendliness 58/100

RotherOSS/otobo#6063 · Opened Aug 26, 2026
Characters are not masked correctly when switching between "Include invalid customer companies" active / inactive Open

Difficulty 4/5 3-5 days Newbie friendliness 48/100

RotherOSS/otobo#6047 · 1 comment · Opened Aug 21, 2026
warnings when using XSLT outbound mapping Open

bug

Difficulty 3/5 Half a day Newbie friendliness 62/100

RotherOSS/otobo#6034 · 1 comment · Opened Aug 14, 2026
DynamicField Reference ConfigItem not work in CustomerCompany and CustomerUser Open

bug

Difficulty 3/5 1-2 days Newbie friendliness 52/100

RotherOSS/otobo#6033 · Opened Aug 13, 2026
Please remove the translation "For" from Kernel/Language/* Open

Difficulty 3/5 1-2 days Newbie friendliness 55/100

RotherOSS/otobo#6032 · Opened Aug 13, 2026
Check cache handling for dynamic fields of type Lens (in context ConfigItem to ConfigItem) Open

bug

RotherOSS/otobo#6031 · 1 assignee · Opened Aug 13, 2026
DynamicFields of the ‘Reference’ type and Dynamic Fields with the ‘MultiValue’ option enabled do not display links once more than one element has been selected. Open

enhancement

Difficulty 4/5 3-5 days Newbie friendliness 48/100

RotherOSS/otobo#6030 · Opened Aug 13, 2026
DynamicField "Field Order" label Open

Difficulty 3/5 1-2 days Newbie friendliness 62/100

RotherOSS/otobo#6029 · Opened Aug 13, 2026
Lenses on DynamicFields from type Richtext, ITSMConfigItem, etc. not working Open

bug

RotherOSS/otobo#6027 · 2 comments · 1 assignee · Opened Aug 13, 2026
CustomerTicketMessage ignores MANDATORY for Dynamic Fields of Type Reference->CustomerUser Open

bug

Difficulty 3/5 1-2 days Newbie friendliness 63/100

RotherOSS/otobo#6022 · Opened Aug 13, 2026
Customer article stylesheets generated by DocumentComplete() are blocked by sandbox CSP Open

RotherOSS/otobo#6018 · 1 assignee · Opened Aug 12, 2026
DynamicField RichText, when set as a required field, checks immediately whether content is present, rather than waiting until the form is saved. Open

Difficulty 3/5 1-2 days Newbie friendliness 52/100

RotherOSS/otobo#6011 · Opened Aug 12, 2026
Elasticsearch Abbrevation on the Resultpage too aggressive Open

bug

RotherOSS/otobo#6010 · 1 assignee · Opened Aug 12, 2026
`Elasticsearch:QuickSearchShow` header mapping Open

bug

Difficulty 3/5 1-2 days Newbie friendliness 48/100

RotherOSS/otobo#6009 · Opened Aug 12, 2026
Execute bin/otobo.Console.pl Maint::Ticket::InvalidUserCleanup Open

Difficulty 4/5 3-5 days Newbie friendliness 55/100

RotherOSS/otobo#6000 · Opened Aug 11, 2026
S/MIME messages in CMS format cannot be decrypted Open

bug

RotherOSS/otobo#5998 · 3 comments · 1 assignee · Opened Aug 11, 2026
What about CustomerUserID wildcard behavior in K::S::CustomerUser::CustomerSearch() Open

question

RotherOSS/otobo#5994 · 1 assignee · Opened Aug 10, 2026
Improve logging around OAuth2. Open

technical improvement

Difficulty 4/5 3-5 days Newbie friendliness 35/100

RotherOSS/otobo#5991 · Opened Aug 10, 2026
Prevent customer form tooltip icon and dropdown actions from overlapping field content Open

Difficulty 4/5 3-5 days Newbie friendliness 48/100

RotherOSS/otobo#5989 · 2 comments · Opened Aug 7, 2026
Improve reporting of Elasticsearch server and indexes Open

Difficulty 4/5 3-5 days Newbie friendliness 55/100

RotherOSS/otobo#5988 · 1 comment · Opened Aug 7, 2026
Improve form validation accessibility for screen-reader users Open

RotherOSS/otobo#5987 · 1 assignee · Opened Aug 7, 2026
OpenIDConnect::Token::TimeLeft() incorrectly reports 0 seconds left for non-JWT access tokens (e.g. Google) Open

bug enhancement

RotherOSS/otobo#5974 · 1 comment · 1 assignee · Opened Aug 5, 2026
Daemon-forked Console::Command tasks (e.g. Maint::Ticket::EscalationCheck) crash in DBD::MariaDB disconnect_all() during global destruction (OTOBO 11.1.0 Beta1, DBD::MariaDB 1.24) Open

bug

RotherOSS/otobo#5972 · 6 comments · 1 assignee · Opened Aug 5, 2026
DBUpdate-to-11.1.pl Task 1 (RebuildConfig) fails on long-lived installations missing ProcessManagement dynamic fields Open

bug

Difficulty 4/5 3-5 days Newbie friendliness 55/100

RotherOSS/otobo#5969 · Opened Aug 5, 2026
AdminCustomerUserCustomer has a hardcoded limit of 200 shown CustomerUsers Open

enhancement

RotherOSS/otobo#5927 · 1 assignee · Opened Jul 24, 2026
Pasting cells from Excel loses background colors (class-based clipboard styles are not inlined) Open

Difficulty 4/5 3-5 days Newbie friendliness 55/100

RotherOSS/otobo#5898 · Opened Jul 21, 2026
CKEditor 5: packages cannot register custom editor plugins Open

RotherOSS/otobo#5896 · 1 assignee · Opened Jul 21, 2026
Remove scrollbar in side bar of admin interface Open

style

Difficulty 3/5 1-2 days Newbie friendliness 45/100

RotherOSS/otobo#5880 · 2 comments · Opened Jul 17, 2026
AdminDynamicField moves List of DynamicFields below the sidebar when clicking somewhere and labels vanish Open

bug

Difficulty 3/5 1-2 days Newbie friendliness 55/100

RotherOSS/otobo#5878 · 1 comment · Opened Jul 16, 2026

RotherOSS/otobo

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