获取服务台工单详情和工单列表接口报错
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调研方向
从 lark_oapi/api/helpdesk/v1/model/ticket.py 开始,并将 Ticket 模型与 Feishu Helpdesk 工单列表文档进行比较。验证 comments 响应的实际结构,并检查 Ticket 构造函数和 builder 的注解。完成标准是:ticket-list 和 ticket-detail 响应能够将 comments 反序列化为 Comments 对象列表,且不会出错。
由索引模型根据 Issue 内容生成。
描述
https://open.feishu.cn/document/server-docs/helpdesk-v1/ticket-management/ticket/list 接口中定义的comments是一个对象,实际上接口返回的comments是一个列表,
将Ticket对象的commens改成列表即可修复:
代码文件路径为lark_oapi/api/helpdesk/v1/model/ticket.py
# Code generated by Lark OpenAPI.
from typing import Any, Optional, Union, Dict, List, Set, IO, Callable, Type
from lark_oapi.core.construct import init
from .ticket_user import TicketUser
from .comments import Comments
from .i18n import I18n
from .ticket_user import TicketUser
from .ticket_user import TicketUser
from .ticket_user import TicketUser
from .customized_field_display_item import CustomizedFieldDisplayItem
from .ticket_user import TicketUser
class Ticket(object):
_types = {
"ticket_id": str,
"helpdesk_id": str,
"guest": TicketUser,
"comments": List[Comments],
"ticket_type": int,
"status": int,
"score": int,
"created_at": int,
"updated_at": int,
"closed_at": int,
"dissatisfaction_reason": I18n,
"agents": List[TicketUser],
"channel": int,
"solve": int,
"closed_by": TicketUser,
"collaborators": List[TicketUser],
"customized_fields": List[CustomizedFieldDisplayItem],
"agent_service_duration": float,
"agent_first_response_duration": int,
"bot_service_duration": int,
"agent_resolution_time": int,
"actual_processing_time": int,
"agent_entry_time": int,
"agent_first_response_time": int,
"agent_last_response_time": int,
"agent_owner": TicketUser,
}
def __init__(self, d=None):
self.ticket_id: Optional[str] = None
self.helpdesk_id: Optional[str] = None
self.guest: Optional[TicketUser] = None
self.comments: Optional[List[Comments]] = None
self.ticket_type: Optional[int] = None
self.status: Optional[int] = None
self.score: Optional[int] = None
self.created_at: Optional[int] = None
self.updated_at: Optional[int] = None
self.closed_at: Optional[int] = None
self.dissatisfaction_reason: Optional[I18n] = None
self.agents: Optional[List[TicketUser]] = None
self.channel: Optional[int] = None
self.solve: Optional[int] = None
self.closed_by: Optional[TicketUser] = None
self.collaborators: Optional[List[TicketUser]] = None
self.customized_fields: Optional[List[CustomizedFieldDisplayItem]] = None
self.agent_service_duration: Optional[float] = None
self.agent_first_response_duration: Optional[int] = None
self.bot_service_duration: Optional[int] = None
self.agent_resolution_time: Optional[int] = None
self.actual_processing_time: Optional[int] = None
self.agent_entry_time: Optional[int] = None
self.agent_first_response_time: Optional[int] = None
self.agent_last_response_time: Optional[int] = None
self.agent_owner: Optional[TicketUser] = None
init(self, d, self._types)
@staticmethod
def builder() -> "TicketBuilder":
return TicketBuilder()
class TicketBuilder(object):
def __init__(self) -> None:
self._ticket = Ticket()
def ticket_id(self, ticket_id: str) -> "TicketBuilder":
self._ticket.ticket_id = ticket_id
return self
def helpdesk_id(self, helpdesk_id: str) -> "TicketBuilder":
self._ticket.helpdesk_id = helpdesk_id
return self
def guest(self, guest: TicketUser) -> "TicketBuilder":
self._ticket.guest = guest
return self
def comments(self, comments: List[Comments]) -> "TicketBuilder":
self._ticket.comments = comments
return self
def ticket_type(self, ticket_type: int) -> "TicketBuilder":
self._ticket.ticket_type = ticket_type
return self
def status(self, status: int) -> "TicketBuilder":
self._ticket.status = status
return self
def score(self, score: int) -> "TicketBuilder":
self._ticket.score = score
return self
def created_at(self, created_at: int) -> "TicketBuilder":
self._ticket.created_at = created_at
return self
def updated_at(self, updated_at: int) -> "TicketBuilder":
self._ticket.updated_at = updated_at
return self
def closed_at(self, closed_at: int) -> "TicketBuilder":
self._ticket.closed_at = closed_at
return self
def dissatisfaction_reason(self, dissatisfaction_reason: I18n) -> "TicketBuilder":
self._ticket.dissatisfaction_reason = dissatisfaction_reason
return self
def agents(self, agents: List[TicketUser]) -> "TicketBuilder":
self._ticket.agents = agents
return self
def channel(self, channel: int) -> "TicketBuilder":
self._ticket.channel = channel
return self
def solve(self, solve: int) -> "TicketBuilder":
self._ticket.solve = solve
return self
def closed_by(self, closed_by: TicketUser) -> "TicketBuilder":
self._ticket.closed_by = closed_by
return self
def collaborators(self, collaborators: List[TicketUser]) -> "TicketBuilder":
self._ticket.collaborators = collaborators
return self
def customized_fields(self, customized_fields: List[CustomizedFieldDisplayItem]) -> "TicketBuilder":
self._ticket.customized_fields = customized_fields
return self
def agent_service_duration(self, agent_service_duration: float) -> "TicketBuilder":
self._ticket.agent_service_duration = agent_service_duration
return self
def agent_first_response_duration(self, agent_first_response_duration: int) -> "TicketBuilder":
self._ticket.agent_first_response_duration = agent_first_response_duration
return self
def bot_service_duration(self, bot_service_duration: int) -> "TicketBuilder":
self._ticket.bot_service_duration = bot_service_duration
return self
def agent_resolution_time(self, agent_resolution_time: int) -> "TicketBuilder":
self._ticket.agent_resolution_time = agent_resolution_time
return self
def actual_processing_time(self, actual_processing_time: int) -> "TicketBuilder":
self._ticket.actual_processing_time = actual_processing_time
return self
def agent_entry_time(self, agent_entry_time: int) -> "TicketBuilder":
self._ticket.agent_entry_time = agent_entry_time
return self
def agent_first_response_time(self, agent_first_response_time: int) -> "TicketBuilder":
self._ticket.agent_first_response_time = agent_first_response_time
return self
def agent_last_response_time(self, agent_last_response_time: int) -> "TicketBuilder":
self._ticket.agent_last_response_time = agent_last_response_time
return self
def agent_owner(self, agent_owner: TicketUser) -> "TicketBuilder":
self._ticket.agent_owner = agent_owner
return self
def build(self) -> "Ticket":
return self._ticket
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