hackforla / hackforla/knowledgebase-content

Create a Guide/Template: Effective practices for user testing

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Complexity: Small CoP label: checked CoP label: shortcuts added CoP: UI/UX Research feature : guide creation milestone: missing Phase: 2 - Gather Examples Collaborative Ready for Bonnie Triage size: missing status: 1.3 needs project board examples status: 1.4 needs slack examples
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Description

### Overview
We need to create a guide about effective user testing practices that UX/UI designers and researchers at Hack for LA can reference to carry out informative user testing

### Action Items
The phases in the guide-making process are listed below. Each phase displayed in blue is linked to a wiki page with instructions on how to complete that phase. Open the wiki page in a new tab, copy the instructions for each part into the section labeled 'Tasks' at the bottom of this issue, and complete each task listed.
- [x] [Gather Examples Solo](https://github.com/hackforla/guides/wiki/How-to-Gather-Examples:-Solo) (open in a new tab)
- [ ] [Gather Examples Collaboratively](https://github.com/hackforla/guides/wiki/Phase-2-%E2%80%90-Gather-Examples-Collaboratively)
- [ ] [Create a Guide Draft](https://github.com/hackforla/guides/wiki/How-to-Draft-a-Guide)
- [ ] If needed, create a template
- [ ] [Have your guide peer reviewed](https://github.com/hackforla/guides/wiki/Peer-Reviews-for-Guides)
- [ ] [Present your guide for leadership review](https://github.com/hackforla/guides/wiki/Submitting-Your-Guide-for-Leadership-Review)
### Resources/Instructions

- Google Drive Folder for this Guide’s documents and shortcuts (to documents in other locations) [0112 Effective practices for user testing](https://drive.google.com/drive/folders/1HPJRhkNzBfHYlXEIPnihiAh0JC2kekz3?usp=drive_link)
- [Code for America Guide to Usability Testing (Starts on page 38)](https://f.hubspotusercontent30.net/hubfs/5622333/CFA_QualitativeResearchGuide_v1.pdf)
- [Qualitative Usability Testing Study Guide](https://www.nngroup.com/articles/qual-usability-testing-study-guide/)
- [Quantitative Usability Testing Study Guide](https://www.nngroup.com/articles/quantitative-research-study-guide/)
- [Remote Usability Testing Study Guide](https://www.nngroup.com/articles/remote-usability-testing-study-guide/)
- [When to Use Which User Experience Research Methods](https://www.nngroup.com/articles/which-ux-research-methods/)
- [Checklist for Planning Usability Studies](https://www.nngroup.com/articles/usability-test-checklist/)

### Projects to Check

- [100 Automations](https://github.com/100automations/website)
https://github.com/100Automations/Website/issues/431
- [311 Data](https://github.com/hackforla/311-data)
https://github.com/hackforla/311-data/issues/848
https://docs.google.com/spreadsheets/d/1ueibPcAseB8wck_UyXkBn7J61r8MF5J76DObcwtVJdU/edit#gid=0
https://github.com/hackforla/311-data/wiki/August-2020-UX-Interviews
https://github.com/hackforla/311-data/wiki/March-2020---311-MVP-Alpha-UX-Interview-Notes
- [Access the Data](https://github.com/hackforla/access-the-data)
https://github.com/hackforla/access-the-data/issues/168
https://docs.google.com/document/d/1oY6cs4Qp3m4e96cta7417Y5H-wM6U3yadb3TG1Eaqvg/edit
https://docs.google.com/document/d/1KuT9qGVelrBj5ecqJnJkSlS-xRuzOnKhnYAqT77_ctk/edit
https://github.com/hackforla/access-the-data/issues/227
https://github.com/hackforla/access-the-data/issues/166
https://github.com/hackforla/access-the-data/issues/164
https://github.com/hackforla/access-the-data/issues/135
https://docs.google.com/document/d/1Yve2xkk6EtvPTnXT2yvr4D17_f6S0ZMqhrYqJBOoLvE/edit
https://github.com/hackforla/access-the-data/issues/102
https://github.com/hackforla/access-the-data/issues/88
https://docs.google.com/presentation/d/19W-Nn2ZNsa6oh14ud38xAsPmEQlPad7p-CxTPAd-W2w/edit#slide=id.gfd97b42aa4_0_77
https://github.com/hackforla/access-the-data/issues/191
https://github.com/hackforla/access-the-data/wiki/Research
- [BallotNav](https://github.com/hackforla/ballotnav)
https://github.com/hackforla/ballotnav/issues/379
https://github.com/hackforla/ballotnav/issues/413
- [Brigade Organizer's Playbook](https://github.com/codeforamerica/brigade-playbook)
- [Civic Tech Index](https://github.com/civictechindex/CTI-website-frontend)
https://github.com/civictechindex/CTI-website-frontend/issues/651#issuecomment-888823758
https://github.com/civictechindex/CTI-website-frontend/issues/19
https://docs.google.com/document/d/1IbhNIJcOMdx7xjE7kwq_y-WAAfuI4DF4iXPH8BMEizY/edit
https://drive.google.com/drive/folders/1PM_c28sUWF50n9rLi28vtKnH5GD49wK5
https://github.com/civictechindex/CTI-website-frontend/issues/121
- [Civic Tech Jobs](https://github.com/hackforla/CivicTechJobs)
https://github.com/hackforla/CivicTechJobs/issues/41#issuecomment-1048386127
https://github.com/hackforla/CivicTechJobs/issues/144
https://github.com/hackforla/CivicTechJobs/issues/145
https://github.com/hackforla/CivicTechJobs/issues/291
https://docs.google.com/document/d/10iRkHa9233VKsLWjjqZMrB7ON2Stoz7R4hRFqDKqOz4/edit
- [Civic Tech Structure](https://github.com/hackforla/civic-tech-structure)
- [Data Science Projects](https://github.com/hackforla/data-science)
- [Design Systems](https://github.com/hackforla/design-systems)
https://github.com/hackforla/design-systems/issues/392
https://github.com/hackforla/design-systems/issues/377
https://github.com/hackforla/design-systems/issues/386
https://www.figma.com/file/mmvbxZ6lctjQneEeqTjC8O/UX%2FUI-Discovery-FigJam?type=whiteboard&node-id=0%3A1&t=wVtr6ylaglFZIZrt-1
https://github.com/hackforla/design-systems/tree/main/.github/ISSUE_TEMPLATE
https://github.com/hackforla/design-systems/issues/478#issuecomment-1457334474
https://www.figma.com/file/l911DJDfDo0Yr70lagjSmx/Archive-of-Previous-Research-Studies?type=whiteboard&node-id=0%3A1&t=KolAmxLQwUjpRxgj-1
https://github.com/hackforla/design-systems/issues/479#issuecomment-1460020248
https://github.com/hackforla/design-systems/issues/396#issuecomment-1101668358
https://github.com/hackforla/design-systems/issues/521
https://github.com/hackforla/design-systems/issues/412
https://github.com/hackforla/design-systems/issues/409
https://github.com/hackforla/design-systems/issues/394
https://github.com/hackforla/design-systems/issues/419
https://github.com/hackforla/design-systems/issues/413
- [Engage](https://github.com/hackla-engage)
https://github.com/hackla-engage/start-here/issues/15#issuecomment-781000534
- [Expunge-Assist (formerly known as Record Clearance)](https://github.com/hackforla/expunge-assist)
https://github.com/hackforla/expunge-assist/wiki/Internal-Usability-Testing,-Round-1
https://github.com/hackforla/expunge-assist/issues/896
https://github.com/hackforla/expunge-assist/issues/663
https://github.com/hackforla/expunge-assist/issues/892
https://github.com/hackforla/expunge-assist/issues/566
https://github.com/hackforla/expunge-assist/issues/562
https://docs.google.com/document/d/1XGOSfQdSCuI0vKQnIraoCrJqzquiqKn7zURqZSLaiCI/edit#heading=h.3ztrji576wws
https://github.com/hackforla/expunge-assist/issues/442
https://github.com/hackforla/expunge-assist/issues/507
https://github.com/hackforla/expunge-assist/issues/549
- [Food Oasis](https://github.com/hackforla/food-oasis)
https://github.com/hackforla/food-oasis/issues/1191#issuecomment-1194350672
https://github.com/hackforla/food-oasis/issues/883#issuecomment-820012531
- [GreenEarthOS](https://github.com/hackforla/climate-project)
- [Guides](https://github.com/hackforla/guides)
- [HomeUniteUs](https://github.com/hackforla/homeuniteus)
- [Internship project](https://github.com/hackforla/internship)
https://github.com/hackforla/internship/issues/151
- [Lucky Parking](https://github.com/hackforla/lucky-parking)
https://github.com/hackforla/lucky-parking/issues/391
- [Open Community Survey](https://github.com/hackforla/open-community-survey)
https://github.com/hackforla/open-community-survey/wiki/Usability-Testing-of-Comparative-Analysis-Spreadsheet
https://github.com/hackforla/open-community-survey/issues/41
https://github.com/hackforla/open-community-survey/issues/75
https://github.com/hackforla/open-community-survey/issues/24
https://docs.google.com/document/d/1_X-qsWkeSYhFQvTj_k46qnBNKravYJVPwhXQ93eQ6mk/edit
- [People Depot](https://github.com/hackforla/peopledepot)
- [Tables team](https://github.com/hackforla/tables/)
- [TDM Calculator](https://github.com/hackforla/tdm-calculator)
https://github.com/hackforla/tdm-calculator/wiki/Usability-Testing-Overview
https://github.com/hackforla/tdm-calculator/wiki/Usability-Testing-Round1
https://github.com/hackforla/tdm-calculator/wiki/Usability-Testing-Round-2
https://github.com/hackforla/tdm-calculator/wiki/Tooltip-Usability-Test
https://github.com/hackforla/tdm-calculator/issues/1219
https://github.com/hackforla/tdm-calculator/issues/1089
https://github.com/hackforla/tdm-calculator/issues/974
https://drive.google.com/file/d/1a2mW34N0lcZVnMKWQTfldLQH8dxGycRn/view
https://github.com/hackforla/tdm-calculator/issues/1084
https://github.com/hackforla/tdm-calculator/issues/808
https://docs.google.com/document/d/1bXCY15yIwbvHUEBSlsROsglqhijCG5vT3jlmBotGJ2M/edit
https://github.com/hackforla/tdm-calculator/issues/796
https://docs.google.com/document/d/1T2kdLIlo-_BamIH3m_WPiBhQh2ILhpv-L7BJ7afGMsw/edit
https://github.com/hackforla/tdm-calculator/issues/742
https://docs.google.com/spreadsheets/d/1kndkqEZsFldaV0sNWyHwO3cgnUnX2XYjGX5V8OtrXww/edit#gid=0
- [VRMS](https://github.com/hackforla/vrms)
- [Hack for LA's Website](https://github.com/hackforla/website)
https://github.com/hackforla/website/issues/2537
https://github.com/hackforla/website/issues/2686
https://github.com/hackforla/website/wiki/Research-2-:-Overall-Website-Research-,-Usability-Testing
https://github.com/hackforla/website/wiki/Research-10---Toolkits-Page-Research:-Preference-Testing
- [Youth Justice Nav](https://github.com/hackforla/YouthJusticeNav/)
https://github.com/hackforla/YouthJusticeNav/issues/39
### Tasks
- [ ] This is where you will copy instructions from the wiki page for the step you are currently on.

Contributor guide

Open the contributing guide

Assessment

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