So where do I get my transcription money back

So yeah, that 25mb upload is a nonstarter and it doesn't mention that limitation anywhere on the site before having to purchase a transcription. I'm willing to buy transcriptions, but I need them to be usable.

The issue names only the site's pre-purchase flow and its 25 MB upload limit; no file, test, or entry point is provided. Start by locating the purchase and upload UI, then confirm whether the resolution is a visible limit notice, larger accepted uploads, or a refund path; done means the selected behavior is verified before purchase.

Written by the indexing model from the issue text.