aws / aws/amazon-q-developer-cli

bug: Account Suspended / Access Issue

Open
#3,714 1 comment 0 reactions 0 assignees View on GitHub
Dominant language
Rust
Stars
2k
Forks
439
PR merge metrics
No merged PRs in 30d

Description

### Checks

- [x] I have searched [github.com/aws/amazon-q-developer-cli/issues](https://github.com/aws/amazon-q-developer-cli/issues?q=) and there are no duplicates of my issue
- [x] I have run `q doctor` in the affected terminal session
- [x] I have run `q restart` and replicated the issue again

### Operating system

Windows

### Expected behaviour

I expect my Amazon Q account to work normally in VS Code without any suspension or restriction. I should be able to access all features after login.

### Actual behaviour

My Amazon Q account is showing a suspension message in VS Code.

It says that my account has been temporarily locked due to a security precaution and I need to contact support to restore access.

Because of this, I am unable to use chat, suggestions, or any features of Amazon Q in VS Code.

This issue started suddenly and persists every time I try to use the extension.

Image

### Steps to reproduce

1. Open VS Code
2. Open Amazon Q extension
3. Try to use chat or suggestions
4. It shows that my account is suspended and access is locked

This issue happens every time.

### Environment

```yaml
OS: Windows 11
Editor: Visual Studio Code
Extension: Amazon Q Developer
Account Email: vaishvi.mehta139805@marwadiuniversity.ac.in

Request ID: ca93ec82-ff4a-4abf-ac13-30fefb38ab15
```

Contributor guide

Open the contributing guide

Assessment

This issue has not been assessed yet.

Get new issues in your inbox

A short digest of beginner-friendly GitHub issues.