apache / apache/cloudstack

Unable to depoly a vm with the default centos template on xenserver 8.4

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#13,798 2 comments 0 reactions 0 assignees View on GitHub
bug component:templates component:XenServer type:technical-debt
Dominant language
Java
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Description

### problem

The long description of your problem

### versions

ACS 4.22
Xenserver 8.4

### The steps to reproduce the bug

1. Have a cloudstack environment with xenserver 8.4 hypervisor

2. Deploy a vm with default centos template

CentOS 5.6(64-bit) no GUI (XenServer)
http://download.cloudstack.org/templates/builtin/centos56-x86_64.vhd.bz2

3. Deployment fails with the following exception

Logs

```
2026-08-05 07:28:21,240 DEBUG [c.c.h.x.r.w.x.CitrixStartCommandWrapper] (DirectAgent-71:[ctx-79a585c0]) (logid:5a107745) 1. The VM i-2-63-VM is in Starting state.
2026-08-05 07:28:21,242 WARN [c.c.h.x.r.w.x.CitrixStartCommandWrapper] (DirectAgent-71:[ctx-79a585c0]) (logid:5a107745) Catch Exception: class com.cloud.utils.exception.CloudRuntimeException due to com.cloud.utils.exception.CloudRuntimeException: Cannot find Template CentOS 7 on XenServer host com.cloud.utils.exception.CloudRuntimeException: Cannot find Template CentOS 7 on XenServer host
at com.cloud.hypervisor.xenserver.resource.CitrixResourceBase.createVmFromTemplate(CitrixResourceBase.java:1300)
at com.cloud.hypervisor.xenserver.resource.wrapper.xenbase.CitrixStartCommandWrapper.execute(CitrixStartCommandWrapper.java:93)
at com.cloud.hypervisor.xenserver.resource.wrapper.xenbase.CitrixStartCommandWrapper.execute(CitrixStartCommandWrapper.java:57)
at com.cloud.hypervisor.xenserver.resource.wrapper.xenbase.CitrixRequestWrapper.execute(CitrixRequestWrapper.java:122)
at com.cloud.hypervisor.xenserver.resource.CitrixResourceBase.executeRequest(CitrixResourceBase.java:1780)
at com.cloud.agent.manager.DirectAgentAttache$Task.runInContext(DirectAgentAttache.java:306)
at org.apache.cloudstack.managed.context.ManagedContextRunnable$1.run(ManagedContextRunnable.java:49)
at org.apache.cloudstack.managed.context.impl.DefaultManagedContext$1.call(DefaultManagedContext.java:56)
at org.apache.cloudstack.managed.context.impl.DefaultManagedContext.callWithContext(DefaultManagedContext.java:103)
at org.apache.cloudstack.managed.context.impl.DefaultManagedContext.runWithContext(DefaultManagedContext.java:53)
at org.apache.cloudstack.managed.context.ManagedContextRunnable.run(ManagedContextRunnable.java:46)
at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:539)
at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
at java.base/java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:304)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1136)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:635)
at java.base/java.lang.Thread.run(Thread.java:840)

2026-08-05 07:28:21,242 WARN [c.c.h.x.r.Xenserver84Resource] (DirectAgent-71:[ctx-79a585c0]) (logid:5a107745) Unable to start i-2-63-VM due to com.cloud.utils.exception.CloudRuntimeException: Cannot find Template CentOS 7 on XenServer host
at com.cloud.hypervisor.xenserver.resource.CitrixResourceBase.createVmFromTemplate(CitrixResourceBase.java:1300)
at com.cloud.hypervisor.xenserver.resource.wrapper.xenbase.CitrixStartCommandWrapper.execute(CitrixStartCommandWrapper.java:93)
at com.cloud.hypervisor.xenserver.resource.wrapper.xenbase.CitrixStartCommandWrapper.execute(CitrixStartCommandWrapper.java:57)
at com.cloud.hypervisor.xenserver.resource.wrapper.xenbase.CitrixRequestWrapper.execute(CitrixRequestWrapper.java:122)
at com.cloud.hypervisor.xenserver.resource.CitrixResourceBase.executeRequest(CitrixResourceBase.java:1780)
at com.cloud.agent.manager.DirectAgentAttache$Task.runInContext(DirectAgentAttache.java:306)
at org.apache.cloudstack.managed.context.ManagedContextRunnable$1.run(ManagedContextRunnable.java:49)
at org.apache.cloudstack.managed.context.impl.DefaultManagedContext$1.call(DefaultManagedContext.java:56)
at org.apache.cloudstack.managed.context.impl.DefaultManagedContext.callWithContext(DefaultManagedContext.java:103)
at org.apache.cloudstack.managed.context.impl.DefaultManagedContext.runWithContext(DefaultManagedContext.java:53)
at org.apache.cloudstack.managed.context.ManagedContextRunnable.run(ManagedContextRunnable.java:46)
at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:539)
at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
at java.base/java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:304)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1136)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:635)
at java.base/java.lang.Thread.run(Thread.java:840)
```

4. Xenceter 8.4 says Centos 7 is deprecated

Image

### What to do about it?

Cloudstack should map the correct guest os in case the host is xenserver 8.4

or go about replacing the templated with a newer version

https://github.com/apache/cloudstack/discussions/13797

Contributor guide

Open the contributing guide

Research direction

Start at CitrixResourceBase.java:1300 and the Xenserver84Resource warning path, then trace the deployment from CitrixStartCommandWrapper.java. Reproduce deployment of the default CentOS template on XenServer 8.4 and inspect how the guest OS and template are selected. Done means the supported CentOS template deploys successfully without the "Cannot find Template CentOS 7" failure.

Written by the indexing model from the issue text.

Assessment

Tech stack
java
Domain
cloud, infrastructure
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Quiet
Clarity
Mostly clear
Newbie friendliness
48/100

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