anthropics / anthropics/claude-code

Browser pane tool fails on all read/screenshot calls with "Policy check temporarily unavailable"

Abierto
#92,248 2 comentarios 0 reacciones 0 asignados Ver en GitHub
area:desktop area:tools bug platform:windows
Lenguaje dominante
Python
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Forks
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Descripción

### Preflight Checklist

- [x] I have searched [existing issues](https://github.com/anthropics/claude-code/issues?q=is%3Aissue%20state%3Aopen%20label%3Abug) and this hasn't been reported yet
- [x] This is a single bug report (please file separate reports for different bugs)
- [x] I am using the latest version of Claude Code

### What's Wrong?

The in-app "side browser" pane (Claude Browser tool) opens and connects fine — tab-context checks succeed — but every call that reads or views page content (screenshot, get_page_text, read_page, find) fails immediately with:

"Policy check temporarily unavailable; retry."

This has persisted for ~24 hours across multiple sessions. A full restart of the Claude Code desktop app did not resolve it (the app restart did clear a separate symptom where the pane was stuck showing a stale page, but the underlying read/screenshot error remains identical after restart).

Platform: Windows 11 Pro
Claude Code: desktop app

### What Should Happen?

The browser tool should be able to take a screenshot or read the page content instead of failing immediately.

### Error Messages/Logs

```shell
Policy check temporarily unavailable; retry.
```

### Steps to Reproduce

1. Open the Claude Browser pane / navigate to any page
2. Call any read/view action (screenshot, get_page_text, read_page, find)
3. Error returned immediately every time

### Claude Model

Sonnet (default)

### Is this a regression?

I don't know

### Last Working Version

_No response_

### Claude Code Version

1.46388.3.0

### Platform

Anthropic API

### Operating System

Windows

### Terminal/Shell

Windows Terminal

### Additional Information

_No response_

Guía de contribución

No hay ninguna guía de contribución indexada para este repositorio

Línea de trabajo

Start by reproducing on Windows 11 with Claude Code desktop app 1.46388.3.0, using the browser pane actions named in the issue: screenshot, get_page_text, read_page, and find. Then trace where the message "Policy check temporarily unavailable; retry." is returned for browser read/view calls. Done means those actions can read or view page content instead of failing immediately, or the failure is narrowed to the external policy check.

Escrito por el modelo de indexación a partir del texto del issue.

Evaluación

Stack tecnológico
python
Área
desktop, security
Tipo de issue
Error
Dificultad
4/5
Tiempo estimado
3-5 días
Estado de actividad
Activo
Claridad
Bastante claro
Aptitud para principiantes
45/100

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