[BUG] False-positive general_harm flag has me completely unable to use Claude Code. I cannot work. I pay$100/month for this?

### Preflight Checklist

- [x] I have searched [existing issues](https://github.com/anthropics/claude-code/issues?q=is%3Aissue%20state%3Aopen%20label%3Abug) and this hasn't been reported yet
- [x] This is a single bug report (please file separate reports for different bugs)
- [x] I am using the latest version of Claude Code

### What's Wrong?

False-positive [general_harms]. I am completely locked.

### What Should Happen?

[general_harms] False Positive. I am completely locked.

### Error Messages/Logs

```shell

```

### Steps to Reproduce

I type "what is 2 + 2?". I get API Error: Sonnet 5 can't help with this. Start a new session to continue.

Learn more: https://www.anthropic.com/legal/aup

Details: [general_harms]

Request ID: req_011CeTJrHXGLS877JcpuFoRQ

### Claude Model

None

### Is this a regression?

Yes, this worked in a previous version

### Last Working Version

_No response_

### Claude Code Version

2.1.247 (Claude Code)

### Platform

Anthropic API

### Operating System

Windows

### Terminal/Shell

VS Code integrated terminal

### Additional Information

_No response_

The report names no repository files, tests, or implementation entry points. Start by reproducing the harmless "what is 2 + 2?" prompt with Claude Code 2.1.247 on Windows in the VS Code integrated terminal, and inspect the Anthropic API response using request ID req_011CeTJrHXGLS877JcpuFoRQ; done means this prompt no longer triggers the general_harms block.

Written by the indexing model from the issue text.