anthropics / anthropics/claude-code

[BUG] Cloud routine (CCR) stuck at "Claude Code process started" — never executes

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area:routines bug has repro stale
Dominant language
Python
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Description

### Preflight Checklist

- [x] I have searched [existing issues](https://github.com/anthropics/claude-code/issues?q=is%3Aissue%20state%3Aopen%20label%3Abug) and this hasn't been reported yet
- [x] This is a single bug report (please file separate reports for different bugs)
- [x] I am using the latest version of Claude Code

### What's Wrong?

On-demand "run now" triggers of a scheduled cloud routine (created via the /v1/code/triggers API, aka claude.ai routines) reliably provision a sandbox, log Claude Code process started, and then hang forever. No further log lines, no tool calls, no completion, no error. Reproduced 5/5 times across different configurations, ruling out anything in the routine's own config.

### What Should Happen?

On-demand "run now" triggers of a scheduled cloud routine (created via the /v1/code/triggers API, aka claude.ai routines) reliably provision a sandbox, log Claude Code process started, and then hang forever. No further log lines, no tool calls, no completion, no error. Reproduced 5/5 times across different configurations, ruling out anything in the routine's own config.

### Error Messages/Logs

```shell
Every attempt produces exactly this log, then stops:

env[info]: Allocating sandbox
env[info]: Environment runner started
env[info]: Initializing environment
env[info]: No sources configured
env[info]: No setup script configured
env[info]: Parallel initialization completed
env[info]: Claude Code executor created
env[info]: Starting Claude Code
env[info]: Claude Code process started
```

### Steps to Reproduce

Create a routine via POST /v1/code/triggers with job_config.ccr pointing at either available environment_id (env_01D3UrT2t3H8nKj5SS6r6XuD or env_013ebLpX1V4LWogeoDi7wiRA).
Trigger it via POST /v1/code/triggers/{id}/run, or click "Run" in the claude.ai routines UI.
Poll GET /v1/code/sessions/{session_id}/events.

### Claude Model

Sonnet (default)

### Is this a regression?

I don't know

### Last Working Version

_No response_

### Claude Code Version

Claude Code version 2.1.68.

### Platform

Anthropic API

### Operating System

macOS

### Terminal/Shell

Terminal.app (macOS)

### Additional Information

_No response_

Contributor guide

No contributing guide indexed for this repository

Research direction

Start by reproducing the run through POST /v1/code/triggers/{id}/run, then poll GET /v1/code/sessions/{session_id}/events and compare the reported log sequence. The fix is complete when a cloud routine proceeds beyond “Claude Code process started,” produces tool calls, and reaches completion without hanging.

Written by the indexing model from the issue text.

Assessment

Domain
api, cloud
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Active
Clarity
Mostly clear
Newbie friendliness
35/100

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