Customer FAQ Explorer shows categories without visible articles
Nobody has claimed this yet.
- Dominant language
- Perl
- Stars
- 0
- Forks
- 6
- PR merge metrics
- No merged PRs in 30d
Description
Description:
Currently, the FAQ Explorer in the customer portal displays all categories, even when:
- The category contains no FAQ articles at all
- All articles in the category are not visible to the specific customer (due to permissions or state)
Expected behavior:
Categories without any visible articles for the customer should be hidden from the FAQ Explorer.
Possible solution:
Add a SysConfig option to enable hiding empty categories in the customer FAQ Explorer.
Contributor guide
No contributing guide indexed for this repository
First steps
- Read the whole issue, then the project's contributing guide.
- Comment on the issue to say you are picking it up — it saves two people doing the same work.
- Fork the repository and make your change on a branch.
- Open a pull request that references the issue number.
Research direction
Start by locating the customer FAQ Explorer and the existing visibility checks for FAQ articles, then inspect how SysConfig options are defined and consumed. Done means categories with no articles visible to the current customer are hidden when the option is enabled, while existing behavior remains available when it is disabled.
Written by the indexing model from the issue text.
Assessment
- Tech stack
- perl
- Domain
- web-dev
- Issue type
- Feature
- Difficulty
- 4/5
- Estimated time
- 3-5 days
- Activity status
- Stale
- Clarity
- Mostly clear
- Newbie friendliness
- 45/100