Bug: Redirect to FAQ search after closing ticket when inserting FAQ via AgentTicketCompose
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- Dominant language
- Perl
- Stars
- 0
- Forks
- 6
- PR merge metrics
- No merged PRs in 30d
Description
We noticed an unexpected behavior when working with the AgentTicketCompose action and the FAQ integration.
Steps to reproduce:
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Open a ticket.
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Use AgentTicketCompose.
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Use the FAQ option and perform a search.
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Insert one or more FAQ articles into the message and Close the ticket..
After closing the ticket, the system automatically redirects to the FAQ search view:
http://localhost/otobo/index.pl?Action=AgentFAQSearchSmall;Subaction=Search;Profile=last-search;SortBy=FAQID;OrderBy=Down;TakeLastSearch=1;StartHit=1;Nav=None
Expected behavior:
After closing the ticket, the user should be redirected back to the ticket overview.
Contributor guide
No contributing guide indexed for this repository
First steps
- Read the whole issue, then the project's contributing guide.
- Comment on the issue to say you are picking it up — it saves two people doing the same work.
- Fork the repository and make your change on a branch.
- Open a pull request that references the issue number.
Research direction
Reproduce the flow through AgentTicketCompose: search for FAQ articles, insert one or more, and close the ticket. Trace the redirect from the FAQ search view and adjust the behavior so completion returns to the ticket overview; verify the reported reproduction steps.
Written by the indexing model from the issue text.
Assessment
- Tech stack
- perl
- Domain
- backend
- Issue type
- Bug
- Difficulty
- 3/5
- Estimated time
- 1-2 days
- Activity status
- Stale
- Clarity
- Mostly clear
- Newbie friendliness
- 45/100