RotherOSS / RotherOSS/FAQ

Reinstallation of the package throws a lot of errors but works fine

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Description

This is the log of a reinstallation after a fresh install:

otobo@9c460dd161a8:~/bin$ ./otobo.Console.pl Admin::Package::Reinstall FAQ
Reinstalling package...
Notice: Install /opt/otobo/bin/cgi-bin/faq.pl (770)!
Notice: Install /opt/otobo/bin/fcgi-bin/faq.fpl (770)!
Notice: Install /opt/otobo/doc/faq-database.png (660)!
Notice: Install /opt/otobo/Kernel/Config/Files/XML/FAQ.xml (660)!
Notice: Install /opt/otobo/Kernel/cpan-lib/XML/RSS/SimpleGen.pm (660)!
Notice: Install /opt/otobo/Kernel/GenericInterface/Operation/FAQ/PublicCategoryList.pm (660)!
Notice: Install /opt/otobo/Kernel/GenericInterface/Operation/FAQ/LanguageList.pm (660)!
Notice: Install /opt/otobo/Kernel/GenericInterface/Operation/FAQ/PublicFAQSearch.pm (660)!
Notice: Install /opt/otobo/Kernel/GenericInterface/Operation/FAQ/PublicFAQGet.pm (660)!
Notice: Install /opt/otobo/Kernel/Language/da_FAQ.pm (660)!
Notice: Install /opt/otobo/Kernel/Language/de_FAQ.pm (660)!
Notice: Install /opt/otobo/Kernel/Language/en_GB_FAQ.pm (660)!
Notice: Install /opt/otobo/Kernel/Language/es_FAQ.pm (660)!
Notice: Install /opt/otobo/Kernel/Language/es_MX_FAQ.pm (660)!
Notice: Install /opt/otobo/Kernel/Language/fa_FAQ.pm (660)!
Notice: Install /opt/otobo/Kernel/Language/fi_FAQ.pm (660)!
Notice: Install /opt/otobo/Kernel/Language/fr_FAQ.pm (660)!
Notice: Install /opt/otobo/Kernel/Language/hu_FAQ.pm (660)!
Notice: Install /opt/otobo/Kernel/Language/id_FAQ.pm (660)!
Notice: Install /opt/otobo/Kernel/Language/it_FAQ.pm (660)!
Notice: Install /opt/otobo/Kernel/Language/ja_FAQ.pm (660)!
Notice: Install /opt/otobo/Kernel/Language/ms_FAQ.pm (660)!
Notice: Install /opt/otobo/Kernel/Language/nb_NO_FAQ.pm (660)!
Notice: Install /opt/otobo/Kernel/Language/nl_FAQ.pm (660)!
Notice: Install /opt/otobo/Kernel/Language/pl_FAQ.pm (660)!
Notice: Install /opt/otobo/Kernel/Language/pt_FAQ.pm (660)!
Notice: Install /opt/otobo/Kernel/Language/pt_BR_FAQ.pm (660)!
Notice: Install /opt/otobo/Kernel/Language/ru_FAQ.pm (660)!
Notice: Install /opt/otobo/Kernel/Language/sr_Cyrl_FAQ.pm (660)!
Notice: Install /opt/otobo/Kernel/Language/sr_Latn_FAQ.pm (660)!
Notice: Install /opt/otobo/Kernel/Language/sv_FAQ.pm (660)!
Notice: Install /opt/otobo/Kernel/Language/sw_FAQ.pm (660)!
Notice: Install /opt/otobo/Kernel/Language/th_TH_FAQ.pm (660)!
Notice: Install /opt/otobo/Kernel/Language/uk_FAQ.pm (660)!
Notice: Install /opt/otobo/Kernel/Language/zh_CN_FAQ.pm (660)!
Notice: Install /opt/otobo/Kernel/Language/zh_TW_FAQ.pm (660)!
Notice: Install /opt/otobo/Kernel/Modules/AgentFAQAdd.pm (660)!
Notice: Install /opt/otobo/Kernel/Modules/AgentFAQCategory.pm (660)!
Notice: Install /opt/otobo/Kernel/Modules/AgentFAQDelete.pm (660)!
Notice: Install /opt/otobo/Kernel/Modules/AgentFAQEdit.pm (660)!
Notice: Install /opt/otobo/Kernel/Modules/AgentFAQExplorer.pm (660)!
Notice: Install /opt/otobo/Kernel/Modules/AgentFAQHistory.pm (660)!
Notice: Install /opt/otobo/Kernel/Modules/AgentFAQJournal.pm (660)!
Notice: Install /opt/otobo/Kernel/Modules/AgentFAQLanguage.pm (660)!
Notice: Install /opt/otobo/Kernel/Modules/AgentFAQPrint.pm (660)!
Notice: Install /opt/otobo/Kernel/Modules/AgentFAQRelatedArticles.pm (660)!
Notice: Install /opt/otobo/Kernel/Modules/AgentFAQRichText.pm (660)!
Notice: Install /opt/otobo/Kernel/Modules/AgentFAQSearch.pm (660)!
Notice: Install /opt/otobo/Kernel/Modules/AgentFAQSearchSmall.pm (660)!
Notice: Install /opt/otobo/Kernel/Modules/AgentFAQZoom.pm (660)!
Notice: Install /opt/otobo/Kernel/Modules/CustomerFAQExplorer.pm (660)!
Notice: Install /opt/otobo/Kernel/Modules/CustomerFAQPrint.pm (660)!
Notice: Install /opt/otobo/Kernel/Modules/CustomerFAQRelatedArticles.pm (660)!
Notice: Install /opt/otobo/Kernel/Modules/CustomerFAQSearch.pm (660)!
Notice: Install /opt/otobo/Kernel/Modules/CustomerFAQZoom.pm (660)!
Notice: Install /opt/otobo/Kernel/Modules/PublicFAQ.pm (660)!
Notice: Install /opt/otobo/Kernel/Modules/PublicFAQExplorer.pm (660)!
Notice: Install /opt/otobo/Kernel/Modules/PublicFAQPrint.pm (660)!
Notice: Install /opt/otobo/Kernel/Modules/PublicFAQRSS.pm (660)!
Notice: Install /opt/otobo/Kernel/Modules/PublicFAQSearch.pm (660)!
Notice: Install /opt/otobo/Kernel/Modules/PublicFAQZoom.pm (660)!
Notice: Install /opt/otobo/Kernel/Output/HTML/Dashboard/FAQ.pm (660)!
Notice: Install /opt/otobo/Kernel/Output/HTML/FAQJournalOverview/Small.pm (660)!
Notice: Install /opt/otobo/Kernel/Output/HTML/FAQMenu/Generic.pm (660)!
Notice: Install /opt/otobo/Kernel/Output/HTML/FAQMenu/Delete.pm (660)!
Notice: Install /opt/otobo/Kernel/Output/HTML/FAQOverview/Small.pm (660)!
Notice: Install /opt/otobo/Kernel/Output/HTML/HeaderMeta/AgentFAQSearch.pm (660)!
Notice: Install /opt/otobo/Kernel/Output/HTML/HeaderMeta/CustomerFAQSearch.pm (660)!
Notice: Install /opt/otobo/Kernel/Output/HTML/HeaderMeta/PublicFAQSearch.pm (660)!
Notice: Install /opt/otobo/Kernel/Output/HTML/Layout/FAQ.pm (660)!
Notice: Install /opt/otobo/Kernel/Output/HTML/LinkObject/FAQ.pm (660)!
Notice: Install /opt/otobo/Kernel/Output/HTML/FilterElementPost/FAQ.pm (660)!
Notice: Install /opt/otobo/Kernel/Output/HTML/FilterElementPost/FAQCustomerRelatedArticles.pm (660)!
Notice: Install /opt/otobo/Kernel/Output/HTML/Templates/Standard/AgentFAQAdd.tt (660)!
Notice: Install /opt/otobo/Kernel/Output/HTML/Templates/Standard/AgentDashboardFAQOverview.tt (660)!
Notice: Install /opt/otobo/Kernel/Output/HTML/Templates/Standard/AgentFAQCategory.tt (660)!
Notice: Install /opt/otobo/Kernel/Output/HTML/Templates/Standard/AgentFAQDelete.tt (660)!
Notice: Install /opt/otobo/Kernel/Output/HTML/Templates/Standard/AgentFAQEdit.tt (660)!
Notice: Install /opt/otobo/Kernel/Output/HTML/Templates/Standard/AgentFAQExplorer.tt (660)!
Notice: Install /opt/otobo/Kernel/Output/HTML/Templates/Standard/AgentFAQHistory.tt (660)!
Notice: Install /opt/otobo/Kernel/Output/HTML/Templates/Standard/AgentFAQJournalOverviewSmall.tt (660)!
Notice: Install /opt/otobo/Kernel/Output/HTML/Templates/Standard/AgentFAQLanguage.tt (660)!
Notice: Install /opt/otobo/Kernel/Output/HTML/Templates/Standard/AgentFAQLanguage.tt (660)!
Notice: Install /opt/otobo/Kernel/Output/HTML/Templates/Standard/AgentFAQOverviewNavBar.tt (660)!
Notice: Install /opt/otobo/Kernel/Output/HTML/Templates/Standard/AgentFAQOverviewSmall.tt (660)!
Notice: Install /opt/otobo/Kernel/Output/HTML/Templates/Standard/AgentFAQSearch.tt (660)!
Notice: Install /opt/otobo/Kernel/Output/HTML/Templates/Standard/AgentFAQSearchOpenSearchDescriptionFAQNumber.tt (660)!
Notice: Install /opt/otobo/Kernel/Output/HTML/Templates/Standard/AgentFAQSearchOpenSearchDescriptionFulltext.tt (660)!
Notice: Install /opt/otobo/Kernel/Output/HTML/Templates/Standard/AgentFAQSearchSmall.tt (660)!
Notice: Install /opt/otobo/Kernel/Output/HTML/Templates/Standard/AgentFAQZoom.tt (660)!
Notice: Install /opt/otobo/Kernel/Output/HTML/Templates/Standard/AgentFAQZoomSmall.tt (660)!
Notice: Install /opt/otobo/Kernel/Output/HTML/Templates/Standard/AgentFAQRelatedArticles.tt (660)!
Notice: Install /opt/otobo/Kernel/Output/HTML/Templates/Standard/CustomerFAQExplorer.tt (660)!
Notice: Install /opt/otobo/Kernel/Output/HTML/Templates/Standard/CustomerFAQRelatedArticles.tt (660)!
Notice: Install /opt/otobo/Kernel/Output/HTML/Templates/Standard/CustomerFAQSearch.tt (660)!
Notice: Install /opt/otobo/Kernel/Output/HTML/Templates/Standard/CustomerFAQSearchOpenSearchDescriptionFAQNumber.tt (660)!
Notice: Install /opt/otobo/Kernel/Output/HTML/Templates/Standard/CustomerFAQSearchOpenSearchDescriptionFullText.tt (660)!
Notice: Install /opt/otobo/Kernel/Output/HTML/Templates/Standard/CustomerFAQSearchResultShort.tt (660)!
Notice: Install /opt/otobo/Kernel/Output/HTML/Templates/Standard/CustomerFAQZoom.tt (660)!
Notice: Install /opt/otobo/Kernel/Output/HTML/Templates/Standard/PublicFAQExplorer.tt (660)!
Notice: Install /opt/otobo/Kernel/Output/HTML/Templates/Standard/PublicFAQSearch.tt (660)!
Notice: Install /opt/otobo/Kernel/Output/HTML/Templates/Standard/PublicFAQSearchOpenSearchDescriptionFAQNumber.tt (660)!
Notice: Install /opt/otobo/Kernel/Output/HTML/Templates/Standard/PublicFAQSearchOpenSearchDescriptionFullText.tt (660)!
Notice: Install /opt/otobo/Kernel/Output/HTML/Templates/Standard/PublicFAQSearchResultShort.tt (660)!
Notice: Install /opt/otobo/Kernel/Output/HTML/Templates/Standard/PublicFAQZoom.tt (660)!
Notice: Install /opt/otobo/Kernel/System/Console/Command/Admin/FAQ/Import.pm (660)!
Notice: Install /opt/otobo/Kernel/System/Console/Command/Maint/FAQ/ContentTypeSet.pm (660)!
Notice: Install /opt/otobo/Kernel/System/DynamicField/Driver/FAQ.pm (660)!
Notice: Install /opt/otobo/Kernel/System/DynamicField/ObjectType/FAQ.pm (660)!
Notice: Install /opt/otobo/Kernel/System/FAQ/Category.pm (660)!
Notice: Install /opt/otobo/Kernel/System/FAQ/Language.pm (660)!
Notice: Install /opt/otobo/Kernel/System/FAQ/RelatedArticle.pm (660)!
Notice: Install /opt/otobo/Kernel/System/FAQ/State.pm (660)!
Notice: Install /opt/otobo/Kernel/System/FAQ/Vote.pm (660)!
Notice: Install /opt/otobo/Kernel/System/FAQ.pm (660)!
Notice: Install /opt/otobo/Kernel/System/FAQSearch.pm (660)!
Notice: Install /opt/otobo/Kernel/System/LinkObject/FAQ.pm (660)!
Notice: Install /opt/otobo/Kernel/System/Stats/Static/FAQAccess.pm (660)!
Notice: Install /opt/otobo/scripts/test/Console/Command/Admin/FAQ/Import.t (660)!
Notice: Install /opt/otobo/scripts/webservices/GenericFAQConnectorREST.yml (660)!
Notice: Install /opt/otobo/scripts/webservices/GenericFAQConnectorSOAP.yml (660)!
Notice: Install /opt/otobo/scripts/test/Console/Command/Maint/FAQ/ContentTypeSet.t (660)!
Notice: Install /opt/otobo/scripts/test/DynamicField/ObjectType/FAQ/ObjectDataGet.t (660)!
Notice: Install /opt/otobo/scripts/test/FAQSearch/InConditionGet.t (660)!
Notice: Install /opt/otobo/scripts/test/FAQ.t (660)!
Notice: Install /opt/otobo/scripts/test/FAQSearch.t (660)!
Notice: Install /opt/otobo/scripts/test/FAQ/RelatedArticle.t (660)!
Notice: Install /opt/otobo/scripts/test/FAQ/Category/AgentCategorySearch.t (660)!
Notice: Install /opt/otobo/scripts/test/FAQ/Category/CategoryAdd.t (660)!
Notice: Install /opt/otobo/scripts/test/FAQ/UpgradeLowerThan5092.t (660)!
Notice: Install /opt/otobo/scripts/test/FAQ/Category/CheckCategoryUserPermission.t (660)!
Notice: Install /opt/otobo/scripts/test/GenericInterface/FAQConnector.t (660)!
Notice: Install /opt/otobo/scripts/test/sample/FAQ-Test1.doc (660)!
Notice: Install /opt/otobo/scripts/test/sample/FAQ-Test1.pdf (660)!
Notice: Install /opt/otobo/scripts/test/sample/FAQ.csv (660)!
Notice: Install /opt/otobo/scripts/test/sample/GenericInterface/FAQ/GI-FAQ-Test-utf8-1.bin (660)!
Notice: Install /opt/otobo/scripts/test/sample/GenericInterface/FAQ/GI-FAQ-Test-utf8-1.txt (660)!
Notice: Install /opt/otobo/scripts/test/Selenium/Agent/AgentFAQAdd.t (660)!
Notice: Install /opt/otobo/scripts/test/Selenium/Agent/AgentFAQCategory.t (660)!
Notice: Install /opt/otobo/scripts/test/Selenium/Agent/AgentFAQDelete.t (660)!
Notice: Install /opt/otobo/scripts/test/Selenium/Agent/AgentFAQEdit.t (660)!
Notice: Install /opt/otobo/scripts/test/Selenium/Agent/AgentFAQExplorer.t (660)!
Notice: Install /opt/otobo/scripts/test/Selenium/Agent/AgentFAQHistory.t (660)!
Notice: Install /opt/otobo/scripts/test/Selenium/Agent/AgentFAQJournal.t (660)!
Notice: Install /opt/otobo/scripts/test/Selenium/Agent/AgentFAQLanguage.t (660)!
Notice: Install /opt/otobo/scripts/test/Selenium/Agent/AgentFAQLinkObject.t (660)!
Notice: Install /opt/otobo/scripts/test/Selenium/Agent/AgentFAQPrint.t (660)!
Notice: Install /opt/otobo/scripts/test/Selenium/Agent/AgentFAQSearch.t (660)!
Notice: Install /opt/otobo/scripts/test/Selenium/Agent/AgentFAQZoom.t (660)!
Notice: Install /opt/otobo/scripts/test/Selenium/Agent/FAQ/RelatedArticles.t (660)!
Notice: Install /opt/otobo/scripts/test/Selenium/Customer/CustomerFAQExplorer.t (660)!
Notice: Install /opt/otobo/scripts/test/Selenium/Customer/CustomerFAQPrint.t (660)!
Notice: Install /opt/otobo/scripts/test/Selenium/Customer/CustomerFAQSearch.t (660)!
Notice: Install /opt/otobo/scripts/test/Selenium/Customer/CustomerFAQZoom.t (660)!
Notice: Install /opt/otobo/scripts/test/Selenium/Customer/FAQ/RelatedArticles.t (660)!
Notice: Install /opt/otobo/scripts/test/Selenium/Public/PublicFAQExplorer.t (660)!
Notice: Install /opt/otobo/scripts/test/Selenium/Public/PublicFAQPrint.t (660)!
Notice: Install /opt/otobo/scripts/test/Selenium/Public/PublicFAQRSS.t (660)!
Notice: Install /opt/otobo/scripts/test/Selenium/Public/PublicFAQSearch.t (660)!
Notice: Install /opt/otobo/scripts/test/Selenium/Public/PublicFAQZoom.t (660)!
Notice: Install /opt/otobo/scripts/test/Selenium/Output/Dashboard/FAQ.t (660)!
Notice: Install /opt/otobo/scripts/test/Selenium/Output/FAQJournalOverview/Small.t (660)!
Notice: Install /opt/otobo/scripts/test/Selenium/Output/FAQMenu/Generic.t (660)!
Notice: Install /opt/otobo/scripts/test/Selenium/Output/FAQOverview/Small.t (660)!
Notice: Install /opt/otobo/scripts/test/Selenium/Output/HeaderMeta/AgentFAQSearch.t (660)!
Notice: Install /opt/otobo/scripts/test/Selenium/Output/HeaderMeta/CustomerFAQSearch.t (660)!
Notice: Install /opt/otobo/scripts/test/Selenium/Output/HeaderMeta/PublicFAQSearch.t (660)!
Notice: Install /opt/otobo/scripts/test/Selenium/Output/LinkObject/FAQ.t (660)!
Notice: Install /opt/otobo/var/httpd/htdocs/js/FAQ.Agent.ConfirmationDialog.js (660)!
Notice: Install /opt/otobo/var/httpd/htdocs/js/FAQ.Agent.FAQ.js (660)!
Notice: Install /opt/otobo/var/httpd/htdocs/js/FAQ.Agent.FAQZoom.js (660)!
Notice: Install /opt/otobo/var/httpd/htdocs/js/FAQ.Agent.RelatedArticles.js (660)!
Notice: Install /opt/otobo/var/httpd/htdocs/js/FAQ.Agent.TicketCompose.js (660)!
Notice: Install /opt/otobo/var/httpd/htdocs/js/FAQ.Customer.FAQZoom.js (660)!
Notice: Install /opt/otobo/var/httpd/htdocs/js/FAQ.Customer.RelatedArticles.js (660)!
Notice: Install /opt/otobo/var/httpd/htdocs/skins/Agent/default/css/FAQ.Agent.Default.css (660)!
Notice: Install /opt/otobo/var/httpd/htdocs/skins/Agent/default/css/FAQ.Agent.Detail.css (660)!
Notice: Install /opt/otobo/var/httpd/htdocs/skins/Agent/default/img/help-small.png (660)!
Notice: Install /opt/otobo/var/httpd/htdocs/skins/Customer/default/css/FAQ.Customer.Default.css (660)!
Notice: Install /opt/otobo/var/httpd/htdocs/skins/Customer/default/css/FAQ.Customer.Detail.css (660)!
Notice: Install /opt/otobo/var/httpd/htdocs/skins/Customer/default/css/FAQ.RelatedArticles.css (660)!
Notice: Install /opt/otobo/var/httpd/htdocs/skins/Customer/default/img/faq.svg (660)!
Notice: Install /opt/otobo/var/packagesetup/FAQ.pm (660)!
Notice: Install /opt/otobo/var/stats/FAQ-FAQAccess.xml (660)!
Notice: Install /opt/otobo/doc/en/FAQ.pdf (660)!
Notice: Install /opt/otobo/doc/en/FAQ.pdf (644)!
Code:

        # create the package name
        my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};

        $Kernel::OM->Get($CodeModule)->CodeReinstall();

DBD::mysql::db do failed: Duplicate entry 'external (customer)' for key 'faq_state_name' at /opt/otobo/Kernel/System/DB.pm line 586.
ERROR: OTOBO-otobo.Console.pl-Admin::Package::Reinstall-10 Perl: 5.40.3 OS: linux Time: Fri Oct  3 18:36:15 2025

 Message: Duplicate entry 'external (customer)' for key 'faq_state_name', SQL: '
            INSERT INTO faq_state (name, type_id)
            VALUES ( ?, ? )'

 Traceback (68085):
   Module: Kernel::System::FAQ::State::StateAdd Line: 74
   Module: var::packagesetup::FAQ::_InsertFAQStates Line: 326
   Module: var::packagesetup::FAQ::CodeReinstall Line: 136
   Module: (eval) Line: 6
   Module: Kernel::System::Package::_Code Line: 3650
   Module: Kernel::System::Package::PackageReinstall Line: 730
   Module: Kernel::System::Console::Command::Admin::Package::Reinstall::Run Line: 87
   Module: (eval) Line: 488
   Module: Kernel::System::Console::BaseCommand::Execute Line: 482
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 88
   Module: ./otobo.Console.pl Line: 40

DBD::mysql::db do failed: Duplicate entry 'internal (agent)' for key 'faq_state_name' at /opt/otobo/Kernel/System/DB.pm line 586.
ERROR: OTOBO-otobo.Console.pl-Admin::Package::Reinstall-10 Perl: 5.40.3 OS: linux Time: Fri Oct  3 18:36:15 2025

 Message: Duplicate entry 'internal (agent)' for key 'faq_state_name', SQL: '
            INSERT INTO faq_state (name, type_id)
            VALUES ( ?, ? )'

 Traceback (68085):
   Module: Kernel::System::FAQ::State::StateAdd Line: 74
   Module: var::packagesetup::FAQ::_InsertFAQStates Line: 326
   Module: var::packagesetup::FAQ::CodeReinstall Line: 136
   Module: (eval) Line: 6
   Module: Kernel::System::Package::_Code Line: 3650
   Module: Kernel::System::Package::PackageReinstall Line: 730
   Module: Kernel::System::Console::Command::Admin::Package::Reinstall::Run Line: 87
   Module: (eval) Line: 488
   Module: Kernel::System::Console::BaseCommand::Execute Line: 482
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 88
   Module: ./otobo.Console.pl Line: 40

DBD::mysql::db do failed: Duplicate entry 'public (all)' for key 'faq_state_name' at /opt/otobo/Kernel/System/DB.pm line 586.
ERROR: OTOBO-otobo.Console.pl-Admin::Package::Reinstall-10 Perl: 5.40.3 OS: linux Time: Fri Oct  3 18:36:15 2025

 Message: Duplicate entry 'public (all)' for key 'faq_state_name', SQL: '
            INSERT INTO faq_state (name, type_id)
            VALUES ( ?, ? )'

 Traceback (68085):
   Module: Kernel::System::FAQ::State::StateAdd Line: 74
   Module: var::packagesetup::FAQ::_InsertFAQStates Line: 326
   Module: var::packagesetup::FAQ::CodeReinstall Line: 136
   Module: (eval) Line: 6
   Module: Kernel::System::Package::_Code Line: 3650
   Module: Kernel::System::Package::PackageReinstall Line: 730
   Module: Kernel::System::Console::Command::Admin::Package::Reinstall::Run Line: 87
   Module: (eval) Line: 488
   Module: Kernel::System::Console::BaseCommand::Execute Line: 482
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 88
   Module: ./otobo.Console.pl Line: 40

Done.

Current behavior

Errors are shown which indicate some sort misbehavior.

Expected output

These may be warnings. Nothing is broken.

The Problem

An administrator is not able to decide whether an error should be ignored. If an error may be ignored, it should be a warning. However, in this case, I assume a warning would be too much #3

Reinstallation of all installed packages is the default procedure (ref. here and here). If you are updating your OTOBO you are faced with a lot of error-messages, that are none.

Contributor guide

No contributing guide indexed for this repository

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

Start with the ./otobo.Console.pl Admin::Package::Reinstall FAQ entry point and reproduce the reported reinstall using the log as a baseline. Trace why the installation notices are presented as errors, then verify that a fresh install followed by reinstall completes without misleading error output.

Written by the indexing model from the issue text.

Assessment

Tech stack
perl
Domain
devops, tooling
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
30/100

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