[Pattern Draft] The Outreach Sandwich - Keeping contributions moving

In a conversation @MaineC mentioned that @rrrutledge “has a way to follow up at just the right time, to remind me that I need to do something on my PR (contribution)”. Well, it turns out that this happens at the right time because there is a strict regimen behind this that Russ follows :)

I interviewed Russ about this, and captured some notes. [^1]
Now we are looking to turn these notes into a pattern. The first draft of that is already in the doc above.

WIP Patlet:

The communication on some external contributions threads to an InnerSource project are going stale, even though the contributor was motivated when starting the process. By using the outreach sandwich, a structured way to do the follow-up on all open contribution threads, the project maintainers manage to nurture more contributions to completion.

A little sketch that may help to understand the idea behind this pattern.
Don't mind the styling, GitHub does not allow all styling options for mermaid diagrams:

flowchart TD
    subgraph checks [" "]
        X(Start checks on regular cadence) --> A
        A(Take next item from board) --> B
        B("`**Progress Check**: Any updates on the contribution?`") -->|yes| A
        B --> |no| C
        C("`**Time Check**: Enough time since last outreach?`") --> |no| A
        C --> |yes| D
        D("`**History Check**: How many previous outreaches?`") --> |"0/1/2"| send_outreach
        D --> |"3"| stop_outreach
    end

    subgraph send_outreach [Send Outreach]
        OR1("`**Template**: Pick appropriate outreach approach`") --> OR2
        OR2("`**Communication Method**: How to effectively reach the contributor?`") --> OR3
        OR3("`**Send Outreach**`")
    end
    send_outreach --> A

    subgraph stop_outreach ["Stop Outreach"]
        ST1(Inform Contributor) --> ST2
        ST2(Close issue/item)
    end
    stop_outreach --> A

    style send_outreach fill:#edf6fb,stroke:#0aa8a7,stroke-width:2px
    style stop_outreach fill:#edf6fb,stroke:#0aa8a7,stroke-width:2px

[^1]: If anybody reading this cannot access the doc, please let me know in the comments.

Commencez par le Google Doc lié et le WIP Patlet de cette issue ; comparez les notes d’entretien et le brouillon existant avec le flux Outreach Sandwich. Le travail est terminé lorsqu’un brouillon de pattern révisé et autonome clarifie le processus, les limites de l’outreach et le diagramme, et fournit notamment une solution pour les lecteurs qui ne peuvent pas accéder au document.