two-factor authentication (2FA) codes

Hello Support Team,

I urgently need your assistance regarding the two-factor authentication (2FA) codes generated by your authenticator plugin.

My Facebook account (email: yuikemma@gmail.com
) has been protected by 2FA using your plugin, but recently all generated verification codes have been rejected as invalid. I am completely locked out of my account and unable to access important business assets.

I have contacted Facebook support, and they confirmed that no one at Facebook has the ability to disable or remove 2FA. They advised that I must contact your technical support team to diagnose and resolve the issue.

Could you please help me check the following:

Is it possible that I deleted the correct entry/account inside the authenticator app, which caused the codes to be incorrect?

Could the invalid codes be caused by time synchronization issues between the authenticator and the Facebook server?

Is there any way to recover or regenerate the correct key/seed for this account?

This issue is extremely urgent as it directly impacts my business operations.
I would greatly appreciate your assistance in investigating and resolving the problem.

Thank you very much for your support.

Best regards,
Yu Ki

Il report non indica alcun file del repository, test o punto di ingresso. Inizia esaminando la generazione dei codici 2FA e il comportamento di sincronizzazione dell’ora del plugin di autenticazione, quindi determina se i codici rifiutati sono causati dal plugin o dalla voce dell’account eliminata. Il lavoro sarebbe completo quando saranno disponibili una causa riproducibile e un percorso di correzione o recupero verificato.

Scritto dal modello di indicizzazione a partire dal testo della issue.