Doc Feedback: Adding Choreo Certificate For Analytics

Location : https://apim.docs.wso2.com/en/latest/monitoring/api-analytics/choreo-analytics/getting-started-guide/

If customers encounter the following error:
TID: [] [] [2025-06-16 15:25:25,791] ERROR {org.wso2.am.analytics.publisher.client.EventHubClient} - Recoverable error occurred when creating Eventhub Client. Retry attempts will be made in 5 min. Reason :Provided authentication endpoint https://analytics-event-auth.choreo.dev/auth/v1 is not reachable.

Then they need to do the following:
This occurs when the "DigiCert Global Root G2 root" and the “Choreo root certificate” are not available in the client-truststore.jks of the gateway node.

Add those certificates to the client-truststore.jks, restart the gateway node, and then share the results with us?

You can use the following command to import the certificate into the client-truststore.jks.
Example: keytool -import -alias choreoroot -keystore client-truststore.jks -file ISRGRootX1.pem

Multiple customers have run into this issue per internal ticket.

Open the Choreo Analytics getting-started guide at the linked documentation location and review its troubleshooting content. Add guidance for the unreachable authentication endpoint error, including the DigiCert Global Root G2 and Choreo root certificates, client-truststore.jks, restart step, and keytool example. Done means the page clearly explains this customer scenario and remediation.