wordpress-mobile / wordpress-mobile/WordPress-iOS
Zendesk Issue site categorization is incorrect
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[Type] Bug
Support
- Dominant language
- Swift
- Stars
- 3.9k
- Forks
- 1.2k
- Avg merge
- 23h 51m
- Merged PRs (30d)
- 58
Description
Description
We have a report of sites in Zendesk not being categorized correctly (pcdRpT-7mf-p2) – this is probably related to this code. Just because a site isn't Jetpack doesn't mean it's not hosted at WP.com!
Step-by-step reproduction instructions
- View a WP.com simple site
- Open a support request
- That support request will have the
selected_site_self_hostedtag, and that's not right.
Screenshots, screen recording, code snippet
No response
Environment info
No response
Please confirm that you have searched existing issues in the repo.
- Yes
Contributor guide
First steps
- Read the whole issue, then the project's contributing guide.
- Comment on the issue to say you are picking it up — it saves two people doing the same work.
- Fork the repository and make your change on a branch.
- Open a pull request that references the issue number.
Research direction
Start in WordPress/Classes/Services/BlogService.m around line 522 and trace how the site's Jetpack and WP.com hosting state determines the Zendesk tag. Reproduce with a WP.com simple site by opening a support request, then verify that it no longer receives the selected_site_self_hosted tag when it is hosted at WP.com.
Written by the indexing model from the issue text.
Assessment
- Tech stack
- objective-c
- Domain
- mobile-dev
- Issue type
- Bug
- Difficulty
- 2/5
- Estimated time
- 1-3 hours
- Activity status
- Stale
- Clarity
- Clearly specified
- Newbie friendliness
- 45/100