wordpress-mobile / wordpress-mobile/WordPress-iOS

Improve error messages related to Jetpack connection

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#23,618 1 comment 0 reactions 0 assignees View on GitHub

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[Type] Enhancement General
Dominant language
Swift
Stars
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Forks
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Avg merge
23h 51m
Merged PRs (30d)
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Description

The app displays errors directly as they come from the backend, which sometimes results in cryptic messages. The details are welcome because it provides the user with something that they can search for online or refer to when contacting support. However, in some scenarios, the app could also show a link to https://jetpack.com/support/reconnecting-reinstalling-jetpack/ and/or https://jetpack.com/support/getting-started-with-jetpack/troubleshoot-jetpack-connection-error-messages/, which is a common step that the support asks the user to perform to resolve some of these issues.

Contributor guide

Open the contributing guide

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

Start by tracing where Jetpack connection backend errors are presented in the iOS app; the issue provides no file, test, or entry point. Identify the scenarios that should include either support link, then verify that the resulting messages retain useful backend details and point users to the documented troubleshooting steps.

Written by the indexing model from the issue text.

Assessment

Tech stack
swift
Domain
mobile
Issue type
Feature
Difficulty
3/5
Estimated time
1-2 days
Activity status
Stale
Clarity
Mostly clear
Newbie friendliness
42/100

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