wordpress-mobile / wordpress-mobile/WordPress-Android
Jetpack Android app cannot upload media or display Media Library after logging in to some WordPress sites
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- Kotlin
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Description
After logging in to certain WordPress sites using the Jetpack Android app, media uploads fail and the Media Library does not display any previously uploaded images. The issue persists even after reinstalling the app, logging out and back in, revoking authorization, resetting the password, updating the device, and temporarily disabling security plugins.
Steps to Reproduce
- Install the latest Jetpack Android app.
- Log in to a WordPress site (for example, femmetal.rocks or chaoszine.net).
- Open the Media Library.
- Attempt to upload an image.
- Expected Result
The Media Library loads existing images, and new media uploads complete successfully.
Actual Result
The Media Library is empty or fails to load, and media uploads fail with an error.
Environment
- App: Jetpack Android (latest version)
- Device: (please specify)
- Android Version: (please specify)
- WordPress Version: (please specify)
- Jetpack Version: (please specify)
- Additional Information
The issue occurs on multiple websites and continues after:
- Updating Android and the Jetpack app
- Logging out and back in
- Revoking site authorization
- Resetting the password
- Disabling the WordFence plugin
Contributor guide
First steps
- Read the whole issue, then the project's contributing guide.
- Comment on the issue to say you are picking it up — it saves two people doing the same work.
- Fork the repository and make your change on a branch.
- Open a pull request that references the issue number.
Assessment
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