wordpress-mobile / wordpress-mobile/WordPress-Android

Jetpack app doesn't sync trashed comments

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[Type] Bug Comments
Dominant language
Kotlin
Stars
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Forks
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Avg merge
1d 11h
Merged PRs (30d)
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Description

Issue description

A user reported an issue when comments are held for moderation or incorrectly sent to the trash folder, there is a significant delay (ranging from hours to days) before the comments become visible in the Jetpack app.

Expected behavior

Comments held for moderation or sent to the trash folder should appear in the app in real-time or after refreshing the comment section.

Relevant Info and Links
  • Reported in Zendesk: 9190343-zd-a8c / Update 9 May 2025: most recent ticket 9738788-zd-a8c
  • Discussed on Slack: 9190343-zd-a8c
  • JPDB: Pc9OEs-v-p2 (🟢)

The user also reported that comments sent to the trash folder do not generate notifications. However, their primary concern is the significant delay in comment visibility within the app, regardless of tab or refresh attempts.

Steps to reproduce the behavior

I am unable to replicate this but from user, these are the steps:

  1. A comment is made on a site with moderation enabled.
  2. The comment is either held for moderation or sent to the trash folder due to spam settings.
  3. The app does not immediately display the comment, even after refreshing.
  4. The comment eventually appears in the "All" tab but only after an unpredictable delay.
Additional Information:

Host: Ionos
App Version: 25.5 (1449)
Devices: Samsung S24 Ultra, Vivo V21 5G

Contributor guide

Open the contributing guide

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

Start by reproducing the reported moderation and trash-comment flow in the Android app, including refreshes and the All tab, using the provided device and app-version details. Trace the comment sync path and verify that held or trashed comments appear promptly and that the relevant state is consistent after refresh.

Written by the indexing model from the issue text.

Assessment

Tech stack
android, kotlin
Domain
mobile
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Mostly clear
Newbie friendliness
35/100

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