wordpress-mobile / wordpress-mobile/WordPress-Android

Contact Support: Submit details to HE

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#18,829 2 comments 0 reactions 0 assignees View on GitHub

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[Type] Task Support
Dominant language
Kotlin
Stars
3.2k
Forks
1.4k
Avg merge
1d 11h
Merged PRs (30d)
69

Description

  • Enable submit button for an unresolved issue
  • Capture details
  • Submit details to HE through Zendesk API

This is split it into two separate issues #18901 , #18902

Contributor guide

Open the contributing guide

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

Start with the two split issues, #18901 and #18902, and review how the Android app currently handles unresolved support issues and Zendesk API requests. Done means the submit action is enabled for an unresolved issue, details are captured, and those details are sent to Helpdesk through the Zendesk API.

Written by the indexing model from the issue text.

Assessment

Tech stack
android, kotlin
Domain
api, mobile
Issue type
Feature
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Mostly clear
Newbie friendliness
25/100

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