wordpress-mobile / wordpress-mobile/WordPress-Android
Improve Zendesk Tracks events
Open
@develric is already working on this.
Since Oct 2, 2019.
[Type] Task
Analytics
Support
- Dominant language
- Kotlin
- Stars
- 3.2k
- Forks
- 1.4k
- Avg merge
- 1d 11h
- Merged PRs (30d)
- 69
Description
It seems as though our Tracks events for the WP Android Zendesk integration don't have parity with the events we send on iOS.
The full set of events covered on iOS that I don't think are used on Android are:
support_help_center_user_searched
support_help_center_viewed
support_new_request_viewed
support_ticket_list_viewed
support_new_request_created
support_new_request_failed
support_new_request_file_attached
support_new_request_file_attachment_failed
support_ticket_user_replied
support_ticket_user_reply_failed
support_ticket_list_view_failed
support_ticket_user_viewed
support_ticket_view_failed
Most of these are implemented by listening to a notification coming from the Zendesk SDK, which you can see here: https://github.com/wordpress-mobile/WordPress-iOS/blob/develop/WordPress/Classes/Utility/ZendeskUtils.swift#L885
We should try and ensure both platforms are sending the same events for the same situations.
Contributor guide
First steps
- Read the whole issue, then the project's contributing guide.
- Comment on the issue to say you are picking it up — it saves two people doing the same work.
- Fork the repository and make your change on a branch.
- Open a pull request that references the issue number.
Assessment
This issue has not been assessed yet.