wireapp / wireapp/wire-server

Voice Call is not working

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Dominant language
Haskell
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Description

Good day!
Thank you for your contribution.

I deployed my own server and built the android app to connect my own server.
The server has been built in docker mode and I deployed retund on my another server as a docker container.
However, the voice call is not working well.
I am testing with several mobiles in different locations and emulator but in some cases, they are not working.
On receiver side, it rings and then accept but it keeps showing "connecting ...".
Some guys, it depends on the receiver or caller's NAT type.
Would you kindly guide me how I can debug this issue?

Also, the connection speed is very slow. It is taking 10 ~ 30 seconds in case they work. How can I improve this speed? Maybe are there any delay param on wire server or mobile app?

Kindly guide me please.
Thank you.

Contributor guide

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First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

No files, tests, or entry points are named. Start by reproducing the call failure across the mentioned Android devices, emulators, and network locations, while comparing the Docker server and reTurn container setup. Done means identifying the cause of the stuck connecting state and the reported 10–30 second delay, with a concrete fix or configuration change.

Written by the indexing model from the issue text.

Assessment

Tech stack
android, docker
Domain
audio-video-rtc, backend, mobile-dev, networking
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
20/100

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