Question: [SMTP not working and Problem with external SMTP]

Basic information

• On-premises:
  no

• Cloud-Provider:
  IBM

• Installation type: DEMO

• Kubernetes version:
  Client Version: version.Info{Major:"1", Minor:"17", GitVersion:"v1.17.7", GitCommit:"b4455102ef392bf7d594ef96b97a4caa79d729d9", GitTreeState:"clean", BuildDate:"2020-06-17T11:39:47Z", GoVersion:"go1.13.9", Compiler:"gc", Platform:"darwin/amd64"}
  Server Version: version.Info{Major:"1", Minor:"17", GitVersion:"v1.17.9+IKS", GitCommit:"dbe4e8a5c169e0a6a8a9b7b183561fa61e161985", GitTreeState:"clean", BuildDate:"2020-07-16T01:30:57Z", GoVersion:"go1.13.9", Compiler:"gc", Platform:"linux/amd64"}

• Helm version:
  version.BuildInfo{Version:"v3.2.4", GitCommit:"0ad800ef43d3b826f31a5ad8dfbb4fe05d143688", GitTreeState:"clean", GoVersion:"go1.13.12"}

• Installed with Kubespray: no

• (Helm) Charts version:
  version: 0.114.0

• List of installed top-level charts:
  databases-ephemeral
  fake-aws
  nginx-ingress-controller
  nginx-ingress-services
  smtp
  wire-server

• Other related technologies + version:
  N/A

How did you install Wire?

I followed the installation of the demo on docs.wire.com but I was having an issue with databases-ephemeral installation and fixed as described here

Question

Hello,

I have a problem when using demo-smtp, I keep getting this message SOMETHING WENT WRONG. PLEASE CONTACT YOUR TEAM ADMINISTRATOR FOR DETAILS (ERROR 6). when trying to register a new user, I have checked brig logs and I found this :

{"request":"e5ee5a502acfb9eb919f5967b1e5fc70","msgs":["E","user error (cannot execute command RCPT \"email@company.com\", expected reply code 250, but received 550 relay not permitted\r\n)"]}
I tired to change to use external SMTP in values.yaml and I make it like this:

smtp:
      host: smtp.gmail.com # change this if you want to use your own SMTP server
      port: 587        # change this
      connType: tls # change this. Possible values: plain|ssl|tls
      username: xxxxx@gmail.com
      passwordFile: /etc/wire/brig/secrets/smtp-password.txt

also changed the secrets.yaml:

brig:
  secrets:
    smtpPassword: {gmail_password}

but this time the brig pod is entering in CrashLoopBackOff status and keep restarting

so how to this the right way? what I'm missing?

Start with the demo-smtp deployment configuration in values.yaml and secrets.yaml, then inspect the Brig logs and the installation guidance linked in the issue. Compare the configured SMTP settings with the chart's expected values and verify that the Brig pod remains healthy and user registration completes without the relay error.