vmware / vmware/photon

Unable to access after upgrade from 3.0 to 4.0

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bug
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C
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Description

Describe the bug

After upgrading our template of Photon from 3.0 to 4.0 the virtual machine gets stucked on the message: SMBus Host Controller not enabled

Reproduction steps
We have and old Photon 3.0 template, we are upgrading using photon-upgrade.sh --upgrade-os. After the reboot the virtual machine gets stucked on the message: SMBus Host Controller not enabled
Expected behavior

Reboot after update and be able to enter to Photon 4.0

Additional context

Original OS:
VMware Photon OS 3.0
PHOTON_BUILD_NUMBER=11dd065

Upgraded OS:
VMware Photon OS 4.0
PHOTON_BUILD_NUMBER=2f5aad892

We tried the same than issue 1226 but we are not able to access again.

Contributor guide

Open the contributing guide

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

Start with the reported photon-upgrade.sh --upgrade-os path and compare this failure with issue 1226. Reproduce the upgrade from the stated Photon 3.0 build to Photon 4.0, then investigate why the reboot stops at “SMBus Host Controller not enabled”; done means the upgraded VM reboots and permits access to Photon 4.0.

Written by the indexing model from the issue text.

Assessment

Tech stack
linux, shell
Domain
operating-systems
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Mostly clear
Newbie friendliness
35/100

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