Approval Notifications

I just had a scenario where the Conditional Approver denied an order because they thought the Initial Approver had already approved the first Approval stage, and there were requirements missing from that first stage since it hadn't yet been completed. The Conditional Approver thought (as did I) that they would only be notified of an order once the initial Approver stage was complete, and they didn't check whether the Approval Status for the first Approver was complete (it was still "Pending").

This could just be user oversight, and I don't know the exact behavior or email content since I'm not an approver, but my thinking is it would make sense to notify all approvers when an order is created, and show clearly that the notification is for an "Order Created" event, and then maybe notify each Approver when the previous approval stage is complete with an "Approval Required" notification (could also notify on other important events?). Maybe this is already the case, I don't know since I can't test it as an approver, but if not, I think it would be a useful feature to add.

Votes: 1
Author: rsynnest
Voters: rsynnest

No files or tests are named. Start by reviewing the existing approval-stage workflow and notification or email behavior, then clarify the distinction between “Order Created” and “Approval Required” events with maintainers. Done should be defined by agreed notification timing and clearly labeled messages for approvers.