thunderbird / thunderbird/thunderbird-android

New mail notifications not working

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#10,098 3 comments 3 reactions 0 assignees View on GitHub

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Dominant language
Kotlin
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Forks
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Avg merge
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Merged PRs (30d)
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Description

Checklist
  • I have used the search function to see if someone else has already submitted the same bug report.
  • I will describe the problem with as much detail as possible.
App

Thunderbird for Android

App version

13.0

Where did you get the app from?

Other

Android version

15

Device model

Samsung Galaxy S22 Ultra

Steps to reproduce
  1. Click on the 3 line icon on the top left of the app
  2. Click "Manage Folders"
  3. Click on "Inbox"
  4. Select "Enable sync", "Enable push", and "Enable notifications"
  5. Give Thunderbird access to alarms
  6. Optionally hide the persistent notification
Expected behavior

When the email account I use with Thunderbird receives a new email, I should receive a notification that an email has been received.

Actual behavior

I do not receive a notification. The persistent notification says "Waiting for new emails" but does not change when there is a new email. The only way I can see that I have received new mail is if I open the app.

Image

Image

Logs

No response

Contributor guide

Open the contributing guide

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

Start by reproducing the issue in Thunderbird for Android 13.0 on Android 15 using the listed Manage Folders steps, then inspect the notification and mail-sync behavior; no logs are provided, so additional diagnostic information may be needed. Done means new mail triggers a notification instead of leaving the persistent status at "Waiting for new emails."

Written by the indexing model from the issue text.

Assessment

Tech stack
android, kotlin
Domain
mobile
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Mostly clear
Newbie friendliness
45/100

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