Exception: Device communication error. Please unplug and replug your Digital Bitbox.

Crash Report

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Traceback

  File "site-packages\electrum-3.2.2-py3.5.egg\electrum_gui\qt\main_window.py", line 79, in onPress
  File "C:\Program Files (x86)\Electrum\electrum_plugins\hw_wallet\qt.py", line 226, in show_settings_dialog
    device_id = self.choose_device(window, keystore)
  File "C:\Program Files (x86)\Electrum\electrum_plugins\hw_wallet\qt.py", line 219, in choose_device
    info = self.device_manager().select_device(self, keystore.handler, keystore)
  File "site-packages\electrum-3.2.2-py3.5.egg\electrum\plugins.py", line 484, in select_device
  File "site-packages\electrum-3.2.2-py3.5.egg\electrum\plugins.py", line 476, in unpaired_device_infos
  File "C:\Program Files (x86)\Electrum\electrum_plugins\digitalbitbox\digitalbitbox.py", line 80, in is_initialized
    return self.dbb_has_password()
  File "C:\Program Files (x86)\Electrum\electrum_plugins\digitalbitbox\digitalbitbox.py", line 117, in dbb_has_password
    raise Exception(_('Device communication error. Please unplug and replug your Digital Bitbox.'))

Exception: Device communication error. Please unplug and replug your Digital Bitbox.

Reporter

This issue was reported by 1 user(s):

Additional Information

The reporting user(s) did not provide additional information.

Start in electrum_plugins/digitalbitbox/digitalbitbox.py at is_initialized and dbb_has_password, then follow the call chain through electrum_plugins/hw_wallet/qt.py and electrum/plugins.py. Reproduce the Digital Bitbox communication failure in the reported device-selection flow on Windows and identify the expected handling; done means the cause and a verified resolution are clear.