signalapp / signalapp/Signal-iOS
Backup failed: PinOrder already appeared
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- Dominant language
- Swift
- Stars
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- Forks
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Description
- I have searched open and closed issues for duplicates
- I am submitting a bug report for existing functionality that does not work as intended
- This isn't a feature request or a discussion topic
Bug description
When trying to use Signal Secure backups the app keeps giving me an error. I've already tried switching devices, switching networks, trying different VPNs and turning the backup feature on and off. Before that backups worked fine for me and I don't know what could have happened for them to stop working
Steps to reproduce
- Enable Signal Secure Backups
- Try to create a backup
- Get an error with the backup not completed
Actual result: The app just gives me a general error and and suggestion to contact support
Expected result: Backup is created
Screenshots
Device info
Device: iPhone 17 Pro Max
iOS version: 26.6.2
Signal version: 8.28 (1859)
Link to debug log
Contributor guide
First steps
- Read the whole issue, then the project's contributing guide.
- Comment on the issue to say you are picking it up — it saves two people doing the same work.
- Fork the repository and make your change on a branch.
- Open a pull request that references the issue number.
Research direction
Start with the Signal Secure Backups flow and reproduce the failure on the reported iPhone and iOS versions. Review the linked iOS debug log for the “PinOrder already appeared” error, then trace the relevant backup entry point. Done means a backup completes successfully instead of showing the general error.
Written by the indexing model from the issue text.
Assessment
- Tech stack
- swift
- Domain
- mobile
- Issue type
- Bug
- Difficulty
- 4/5
- Estimated time
- 3-5 days
- Activity status
- Active
- Clarity
- Needs clarification
- Newbie friendliness
- 42/100