signalapp / signalapp/Signal-Android

Secure backup failed and can't be restarted manually

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#14,919 3 comments 1 reaction 0 assignees View on GitHub

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Dominant language
Kotlin
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Description

Guidelines
  • I have searched open and closed issues for duplicates
  • I am submitting a bug report for existing functionality that does not work as intended
  • This isn't a feature request or a discussion topic
Bug description

I noticed an error message telling me that the last automated online backup had failed and that I should manually retry. The progress bar was stuck at some medium percentage. I pressed the X button and afterwards the "backup now" button (or whatever it's called in the English version). The button does nothing. No error, just nothing.

Phone is connected to WiFi which is working perfectly. I even tried turning on backups over mobile data to ensure it wasn't some strange WiFi issue, but no change. Debug log attached below.

Screenshots

Circled button does nothing at all when pressed

Image
Device

Fairphone 4

Android version

15

Signal version

8.21.5

Link to debug log

https://debuglogs.org/android/8.21.5/7533771f131d1c4da4391ac5be0f37ebe177e29bff0ae1e125470c64916669c6

Contributor guide

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First steps

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  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

Start with the attached debug log and reproduce the failed automated backup on the backup screen using the reported Fairphone 4, Android 15, and Signal 8.21.5 setup. Trace what happens after dismissing the stuck progress bar, then verify that pressing the manual backup button starts a new backup and provides visible progress or an error.

Written by the indexing model from the issue text.

Assessment

Tech stack
kotlin
Domain
mobile-dev
Issue type
Bug
Difficulty
3/5
Estimated time
1-2 days
Activity status
Active
Clarity
Mostly clear
Newbie friendliness
55/100

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