[intercom] Intercom JS widget loaded prematurely
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Assessment
- Difficulty
- 3/5
- Estimated time
- 1-2 days
- Newbie friendliness
- 45/100
- Issue type
- Bug
- Clarity
- Mostly clear
- Activity status
- Stale
- Tech stack
- javascript
Research direction
Locate the Intercom integration code that loads or initializes the widget, then reproduce the setup described here with the Segment script in the document head and no available document.body. Verify that initialization is deferred until the body exists, and confirm that the widget opens reliably afterward.
Written by the indexing model from the issue text.
Description
Migrated from #32 by @tay
I'm an engineer at a Segment/Intercom client and we were receiving customer reports that the Intercom window wasn't opening from time to time. As background, we include the Segment script in <head> as recommended and have installed the Intercom integration.
As I was able to reproduce the issue sporadically, I tracked it down to the Intercom widget initializing when document.body was not available. With the above installation setup, this does not guarantee that body will be available by the time the Intercom integration loads, as required.
As Intercom advises, one way to solve the problem would be to include the Intercom script tag in <body>, rather than <head> which is what we see this integration doing.
- Dominant language
- JavaScript
- Stars
- 125
- Forks
- 136
- Avg merge
- 2h 45m
- Merged PRs (30d)
- 1
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