[intercom] Cannot read property 'indexOf' of undefined

Migrated from #14 by @laander

I'm starting to experience a new error that i haven't seen before. As the Intercom source is minified, it's quite hard to backtrace, but here's my best bet.

It seems to happen when click the launch button (bottom-right), so it shouldn't be related to identify or track calls. Looking at the code in question, it looks like it's trying to read the Intercom app name and/or some settings related to that and perform an indexOf on that.

Here's my best bet at descrambling:

// Line 5:21844
{snip} [t]:void 0},e)}function o(e){var t=i(e,"app.name");return t.indexOf(/team/gi)<0&&A.isLocaleEnglish()?t+" Team":t}function r(e){return T.isEn {snip}

TypeError: Cannot read property 'indexOf' of undefined
  at o(/intercom.dd959f00.js:5:21844)
  at Object.get(/intercom.dd959f00.js:5:24004)
  at render(/intercom.dd959f00.js:14:18902)
  at renderLoading(/intercom.dd959f00.js:10:5108)
  at .renderLoading(/intercom.dd959f00.js:1:9784)
  at showLoading(/intercom.dd959f00.js:10:5591)
  at showLoading(/intercom.dd959f00.js:9:27444)
  at fetchConversations(/intercom.dd959f00.js:9:28909)
  at .fetchConversations(/intercom.dd959f00.js:1:9784)
  at show(/intercom.dd959f00.js:9:26304)
  at a.<anonymous>(/intercom.dd959f00.js:8:17177)
  at a.<anonymous>(/intercom.dd959f00.js:8:19880)
  at Object.<anonymous>(/intercom.dd959f00.js:3:8562)
  at m(/intercom.dd959f00.js:3:7182)
  at Object.add [as done](/intercom.dd959f00.js:3:7493)
  at Array.<anonymous>(/intercom.dd959f00.js:3:8539)
  at Function.each(/intercom.dd959f00.js:2:15557)
  at Object.<anonymous>(/intercom.dd959f00.js:3:8479)
  at Function.Deferred(/intercom.dd959f00.js:3:9069)
  at Object.then(/intercom.dd959f00.js:3:8455)
  at a.whenReady(/intercom.dd959f00.js:8:19770)
  at a.showWhenReady(/intercom.dd959f00.js:8:19823)
  at a.show(/intercom.dd959f00.js:8:17029)
  at a.onLauncherClicked(/intercom.dd959f00.js:8:19999)
  at u(/intercom.dd959f00.js:5:4489)
  at Object.trigger(/intercom.dd959f00.js:5:3807)
  at onClicked(/intercom.dd959f00.js:14:27621)
  at HTMLDivElement.dispatch(/intercom.dd959f00.js:3:18962)
  at HTMLDivElement.g.handle(/intercom.dd959f00.js:3:15637)
  at apply(raven.js:329:28)

I have no clue whether this is a Segment-specific issue or Intercom, but I couldn't find an issue tracker for Intercom's JS lib so I'm posting here first.

No repository file or test is named. Start by reproducing the error through the Intercom launcher and inspect the reported stack trace around the minified Intercom script to determine whether the failure comes from this integration or the external library. Done means identifying a repository-owned change or confirming that the fault is outside this project.