secondlife / secondlife/viewer

[Intel 4400] Viewer freezes after a few minutes

Open
#3,160 0 comments 0 reactions 0 assignees View on GitHub

Nobody has claimed this yet.

bug team:viewer
Dominant language
C++
Stars
299
Forks
146
Avg merge
1d 9h
Merged PRs (30d)
88

Description

Environment

Second Life Release 7.1.11.12022314244 (64bit)
Release Notes

You are at 115.5, 11.1, 22.8 in Bug Island 2 located at simhost-019b8bea6b2cc58b3.agni
SLURL: http://maps.secondlife.com/secondlife/Bug%20Island%202/116/11/23
(global coordinates 260,468.0, 249,355.0, 22.8)
Second Life Server 2024-10-15.11356152186
Release Notes

CPU: Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz (2394.46 MHz)
Memory: 8080 MB
OS Version: Microsoft Windows 10 64-bit (Build 19045.5198)
Graphics Card Vendor: Intel
Graphics Card: Intel(R) HD Graphics 4400

Windows Graphics Driver Version: 10.18.15.4268
OpenGL Version: 4.3.0 - Build 10.18.15.4268

Window size: 1366x705
Font Size Adjustment: 96pt
UI Scaling: 1
Draw distance: 128m
Bandwidth: 3000kbit/s
LOD factor: 1.375
Render quality: 3
Texture memory: 2048MB
Disk cache: Max size 1638.4 MB (2.7% used)

J2C Decoder Version: KDU v7.10.4
Audio Driver Version: OpenAL, version 1.1 ALSOFT 1.23.1 / OpenAL Community / OpenAL Soft: OpenAL Soft
Dullahan: 1.14.0.202408091639
CEF: 118.4.1+g3dd6078+chromium-118.0.5993.54
Chromium: 118.0.5993.54
LibVLC Version: 3.0.21
Voice Server Version: Vivox 4.10.0000.32327.5fc3fe7c.5942f08

Packets Lost: 0/790 (0.0%)
November 26 2024 10:40:54

Description

The viewer freezes after a few minutes.

Reproduction steps
  1. Log in with ExtraFPS viewer from https://github.com/secondlife/viewer/actions/runs/12022314244
  2. Go to http://maps.secondlife.com/secondlife/Bug%20Island%202/116/11/23
  3. Wait about 5-10 minutes

Observed: The viewer becomes unresponsive and must be force quit.

Attached a log file: freeze SecondLife.log

Contributor guide

Open the contributing guide

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

Start by reviewing the attached freeze.SecondLife.log and reproducing the freeze with the ExtraFPS viewer action build at Bug Island 2 using the listed Intel HD Graphics 4400 environment. Confirm whether the viewer becomes unresponsive after 5–10 minutes and use the resulting evidence to identify the affected area; done means the viewer remains responsive through that interval.

Written by the indexing model from the issue text.

Assessment

Tech stack
cpp
Domain
computer-graphics, desktop, game-dev
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
35/100

Get new issues in your inbox

A short digest of beginner-friendly GitHub issues.