rustdesk / rustdesk/rustdesk

Rustdesk shows workstation offline when its screen is off

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bug help wanted
Dominant language
Rust
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Description

Discussed in https://github.com/rustdesk/rustdesk/discussions/2159

Originally posted by PabloGrok November 16, 2022

Describe the bug you encountered:
Most of our workstations in the studio turn their screens off after 10 min. That's standard and recommended Windows behavior. At that point, Rustdesk can no longer connect to that workstation showing it offline.

...

What did you expect to happen instead?
Since the workstations is not offline, just its screen is off, Rustdesk shouldn't declare that workstation offline and just connect to it.
...

How did you install RustDesk?

Downloaded and executed this file: https://github.com/rustdesk/rustdesk/releases/download/1.1.9/rustdesk-1.1.9-x64.exe


RustDesk version and environment

1.1.9. Windows 10 fully updated, both on the remote and local computers.

Contributor guide

Open the contributing guide

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

Reproduce the issue on Windows 10 using RustDesk 1.1.9, with the remote workstation screen turned off, and confirm whether it is reported offline and cannot be connected to. Trace the workstation status and connection handling involved in that state. Done means a workstation with its screen off remains reported online and accepts a remote connection.

Written by the indexing model from the issue text.

Assessment

Tech stack
rust
Domain
desktop
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Quiet
Clarity
Mostly clear
Newbie friendliness
48/100

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