Chat Bar Reappearance and Transcript Email Prompt

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#1,471 opened on Apr 27, 2026 0 comments 0 reactions 0 assignees View on GitHub

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Assessment

Difficulty: 3/5
Estimated time: 1-2 days
Newbie friendliness: 55/100

Issue type: Bug
Clarity: Mostly clear
Activity status: Quiet
Tech stack: javascript, react-native
Domain: mobile

Research direction

Start in the Enatega Multivendor Customer App's chat feature and trace the flow triggered by the End Session action. Reproduce the issue on iOS or Android, then verify that ending a session leaves only the transcript email prompt visible while the chat bar stays hidden.

Written by the indexing model from the issue text.

Description

Describe the bug
Within the Enatega Multivendor Customer App's chat feature, there is an issue where, upon clicking "End Session," the chat bar reappears along with a prompt to input the user's email address for the chat transcript. However, the intended behavior is for only the email input bar to be displayed, not the chat bar again.

To Reproduce

Open the Enatega Multivendor Customer App.
Initiate a chat session with a vendor.
Engage in the chat conversation.
When ready to end the session, click on "End Session."
Observe that the chat bar disappears momentarily but reappears along with a prompt to input the user's email address for the chat transcript.
Expected behavior

Upon clicking "End Session," the chat bar should disappear, indicating the termination of the chat session.
A prompt to input the user's email address for the chat transcript should appear without the reappearance of the chat bar.
The user should be able to input their email address for the transcript without distraction from the chat interface.
Screenshots

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Smartphone:

Device: IOS & Android

Dominant language: JavaScript
Stars: 0
Forks: 0
PR merge metrics: No merged PRs in 30d

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