prometheus / prometheus/alertmanager
Feature request: ZenDesk support
Open
Nobody has claimed this yet.
component/notify
help wanted
- Dominant language
- Go
- Stars
- 8.6k
- Forks
- 2.5k
- Avg merge
- 2d 6h
- Merged PRs (30d)
- 61
Description
Could we get ZenDesk support in AlertManager? Our support staff is completely hooked into ZenDesk, it would be great if we could embed (customer) alerts in their workflow.
https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#create-ticket
Contributor guide
No contributing guide indexed for this repository
First steps
- Read the whole issue, then the project's contributing guide.
- Comment on the issue to say you are picking it up — it saves two people doing the same work.
- Fork the repository and make your change on a branch.
- Open a pull request that references the issue number.
Research direction
Start by reading the linked Zendesk ticket-creation API documentation and reviewing Alertmanager's existing notification integrations. Clarify how customer alerts should map to Zendesk tickets and which support workflow is required before defining what a complete integration would include.
Written by the indexing model from the issue text.
Assessment
- Tech stack
- go
- Domain
- api, backend
- Issue type
- Feature
- Difficulty
- 5/5
- Estimated time
- Over a week
- Activity status
- Stale
- Clarity
- Needs clarification
- Newbie friendliness
- 25/100