particle-iot / particle-iot/docs

Shipping Info Conflict?

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#453 3 comments 0 reactions 0 assignees View on GitHub

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enhancement minor
Dominant language
JavaScript
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148
Forks
266
Avg merge
14h 41m
Merged PRs (30d)
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Description

After getting burned a couple times by what I thought was not transparent slow shipping from the Particle Store, I found the shipping page:
https://docs.particle.io/support/support-and-fulfillment/shipping/

I think you have conflicting info here:

All packages ship out within 2 business days of the order being placed. Our shipping partner is closed in the beginning of the month, every month. Usually they open back up on the 2nd or 3rd, so please keep these dates in mind when placing orders

If I place an order right before the warehouse closes on August 31st, and they're closed on the 1st and 2nd and open back up on the 3rd, my order couldn't possibly ship within 2 business days. Is it true that all packages ship out within 2 business days?

Maybe this is off topic but I already emailed Particle Support to ask that you change "ships immediately" to "ships in 1-2 business days" in the Particle Store, and maybe add a clearer link to your shipping policies from the shipping page in the checkout flow.

Contributor guide

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First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

Start by reviewing the linked shipping policy and the Particle Store checkout wording, especially the claims about immediate shipping and the two-business-day window. Done means the shipping statements no longer conflict and checkout provides a clear link to the shipping policy.

Written by the indexing model from the issue text.

Assessment

Domain
content, documentation
Issue type
Documentation
Difficulty
2/5
Estimated time
1-3 hours
Activity status
Stale
Clarity
Mostly clear
Newbie friendliness
35/100

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