owncloud / owncloud/client

owncloud client does not sync (always unresponsive) on windows

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Description

Pre-submission Checks
  • I checked for similar issues, but could not find any. I also checked the closed issues. I could not contribute additional information to any existing issue.
  • I will take the time to fill in all the required fields. I know that the bug report may be dismissed otherwise due to lack of information.
Describe the bug

Client just becomes unresponsive and does not sync

Expected behavior

Sync

Steps to reproduce the issue

No response

Screenshots

No response

Logs

log is flooded with 10000+ lines of similar to below

26-06-06 11:10:03:035 [ warning sync.vfs.win ]:	void __cdecl OCC::VfsWin::fileStatusChanged(const class QString &,class OCC::SyncFileStatus) : couldn't CfSetInSyncState for "C:/Users/Public/Apps/LMStudio/locales/bg.pak"  status  OCC::SyncFileStatus::StatusNone : "WindowsError: -7ff8fe88: The file is not a cloud file."
26-06-06 11:10:03:036 [ warning sync.vfs.win ]:	void __cdecl OCC::VfsWin::fileStatusChanged(const class QString &,class OCC::SyncFileStatus) : couldn't CfSetInSyncState for "C:/Users/Public/Apps/CLion/plugins/clion-radler/DotFiles/ExternalAnnotations/.NETFramework/System.Deployment"  status  OCC::SyncFileStatus::StatusNone : "WindowsError: -7ff8fe88: The file is not a cloud file."
26-06-06 11:10:03:036 [ warning sync.vfs.win ]:	void __cdecl OCC::VfsWin::fileStatusChanged(const class QString &,class OCC::SyncFileStatus) : couldn't CfSetInSyncState for "C:/Users/Public/Apps/CLion/plugins/clion-radler/dotCommon/DotFiles/JetBrains.Profiler.Windows.RemoteAgent.xml"  status  OCC::SyncFileStatus::StatusNone : "WindowsError: -7ff8fe88: The file is not a cloud file."
26-06-06 11:10:03:037 [ warning sync.vfs.win ]:	void __cdecl OCC::VfsWin::fileStatusChanged(const class QString &,class OCC::SyncFileStatus) : couldn't CfSetInSyncState for "C:/Users/Public/Apps/CLion/bin/mingw/x86_64-w64-mingw32/lib/libiiscfg.a"  status  OCC::SyncFileStatus::StatusNone : "WindowsError: -7ff8fe88: The file is not a cloud file."
26-06-06 11:10:03:038 [ warning sync.vfs.win ]:	void __cdecl OCC::VfsWin::fileStatusChanged(const class QString &,class OCC::SyncFileStatus) : couldn't CfSetInSyncState for "C:/Users/Public/Apps/FreeCAD/bin/Lib/site-packages/scipy/special/_orthogonal.py"  status  OCC::SyncFileStatus::StatusNone : "WindowsError: -7ff8fe88: The file is not a cloud file."
26-06-06 11:10:03:039 [ warning sync.vfs.win ]:	void __cdecl OCC::VfsWin::fileStatusChanged(const class QString &,class OCC::SyncFileStatus) : couldn't CfSetInSyncState for "C:/Users/Public/Apps/CLion/plugins/python-ce/helpers/typeshed/stdlib/builtins.pyi"  status  OCC::SyncFileStatus::StatusNone : "WindowsError: -7ff8fe88: The file is not a cloud file."
26-06-06 11:10:03:040 [ warning sync.vfs.win ]:	void __cdecl OCC::VfsWin::fileStatusChanged(const class QString &,class OCC::SyncFileStatus) : couldn't CfSetInSyncState for "C:/Users/Public/Apps/CLion/bin/cmake/wsl/x64/share/cmake-4.1/Help/manual/cmake-qt.7.rst"  status  OCC::SyncFileStatus::StatusNone : "WindowsError: -7ff8fe88: The file is not a cloud file."
26-06-06 11:10:03:041 [ warning sync.vfs.win ]:	void __cdecl OCC::VfsWin::fileStatusChanged(const class QString &,class OCC::SyncFileStatus) : couldn't CfSetInSyncState for "C:/Users/Public/Apps/CLion/plugins/python-ce/helpers/typeshed/stubs/docutils/docutils/transforms"  status  OCC::SyncFileStatus::StatusNone : "WindowsError: -7ff8fe88: The file is not a cloud file."
Client version number

ownCloud 6.0.3.18040 7c8209 Libraries Qt 6.8.3, OpenSSL 3.4.3 30 Sep 2025 Using virtual files plugin: wincfapi OS: windows-10.0.26100 (build arch: x86_64, CPU arch: x86_64) QPA: windows ownCloud

Desktop environment (Linux only)

No response

Client package version and origin (Linux only)

No response

Installation path (Windows only)

c:\Program Files\ownCloud\

Server information

Infinite Scale 8.0.1 Community ownCloud Web UI 12.3.2
on docker using owncloud/ocis image
data is on mounted NFS disk (100 mbit/s)

Additional context

No response

Contributor guide

Open the contributing guide

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

Start at the VfsWin::fileStatusChanged entry point shown in the logs and investigate the Windows virtual-files path in the listed ownCloud 6.0.3.18040 environment. Reproduce the sync stall with the wincfapi plugin and determine why CfSetInSyncState returns “The file is not a cloud file”; done means syncing remains responsive without the repeated warning flood.

Written by the indexing model from the issue text.

Assessment

Tech stack
cpp
Domain
desktop, operating-systems
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Quiet
Clarity
Needs clarification
Newbie friendliness
35/100

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