Work appears on the website but is missing from ChatGPT’s new-chat screen in the Windows desktop app.

What version of the Codex App are you using (From “About Codex” dialog)?

26.915.4065.0 (installed Windows package version; About dialog version not verified)

What subscription do you have?

Pro

What platform is your computer?

Microsoft Windows NT 10.0.19045.0 x64

What issue are you seeing?

The Work option is missing from the new-chat screen in the Windows desktop app, even when ChatGPT is selected rather than Codex. Work is available when I use the same account on the ChatGPT website.

Feedback ID: 01a0b7b9-b0c0-7dd0-8619-e4831e1da535

What steps can reproduce the bug?

Feedback ID: 01a0b7b9-b0c0-7dd0-8619-e4831e1da535

What is the expected behavior?

Work should be selectable on the desktop new-chat screen for an eligible account, as described in the official quickstart: https://learn.chatgpt.com/docs/quickstart

If desktop access differs from web access, the app should explain the applicable restriction or availability requirement.

Additional information

Work on the website is an available workaround.

The installed Windows package version was read from the running application path; it has not been verified against the About dialog.

Whether the selected workspace matches between web and desktop has not yet been verified. Updating, restarting, and signing out/in were suggested during troubleshooting, but completion and results of those steps have not been confirmed. The cause is currently unknown.

Start by reproducing the missing Work option in the Windows desktop app with the reported Pro account, checking the About dialog version and whether the selected workspace matches the web session. Compare the desktop behavior with the official quickstart and the website, then determine the applicable availability requirement or failure condition. Done means eligible accounts can select Work or the app clearly explains why it is unavailable.