openai / openai/codex

ChatGPT Work stuck "In progress" on Windows and mobile apps, but stopped on web

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bug codex-web session windows-os
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Rust
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Description

Title :
ChatGPT Work stuck "In progress" on Windows and mobile apps, but stopped on web

Description :
A Cloud Work execution is permanently displayed as "In progress" in the ChatGPT Windows app and also on the smartphone app.
The same execution is correctly stopped when I open the conversation on chatgpt.com with Firefox.
Execution started: September 17, 2026 at approximately 17:57 (UTC+2, France).
Windows: Windows 10
ChatGPT Windows app version: 26.911.7940.0
Troubleshooting already performed:

  • Stopped the execution successfully from chatgpt.com
  • Repaired the Windows app
  • Reset the Windows app
  • Logged out of all active sessions and logged back in
  • Verified the app is up to date
  • No pending approval is displayed
  • No Stop/Cancel button is available in the apps
  • No corresponding recent transcript exists in .codex/sessions or archived_sessions
    The issue persists on both the Windows and smartphone apps, while the web version shows the execution as stopped.

Contributor guide

Open the contributing guide

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

Reproduce the Cloud Work execution across the ChatGPT Windows app, smartphone app, and chatgpt.com using the reported Windows 10 setup and app version. Check the .codex/sessions and archived_sessions locations noted in the report; done means the execution has the same stopped state across all clients and can be controlled consistently.

Written by the indexing model from the issue text.

Assessment

Domain
cloud
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Active
Clarity
Needs clarification
Newbie friendliness
35/100

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