selected model is at capacity error is occurring only on specific accounts.

What version of Codex CLI is running?

0.154.0

What subscription do you have?

pro 20x

Which model were you using?

gpt-6-astra

What platform is your computer?

windows11

What terminal emulator and version are you using (if applicable)?

windows terminal(powershell)

Codex doctor report

{
  "schemaVersion": 1,
  "generatedAt": "1789445393s since unix epoch",
  "overallStatus": "warning",
  "codexVersion": "0.154.0",
  "checks": {
    "app_server.status": {
      "id": "app_server.status",
      "category": "app-server",
      "status": "ok",
      "summary": "background server is not running",
      "details": {
        "control socket": "C:\\Users\\js\\.codex\\app-server-control\\app-server-control.sock",
        "daemon state dir": "C:\\Users\\js\\.codex\\app-server-daemon",
        "mode": "ephemeral",
        "pid file": "C:\\Users\\js\\.codex\\app-server-daemon\\app-server.pid (missing)",
        "settings": "C:\\Users\\js\\.codex\\app-server-daemon\\settings.json (missing)",
        "status": "not running",
        "update-loop pid file": "C:\\Users\\js\\.codex\\app-server-daemon\\app-server-updater.pid (missing)"
      },
      "remediation": null,
      "durationMs": 0
    },
    "auth.credentials": {
      "id": "auth.credentials",
      "category": "auth",
      "status": "ok",
      "summary": "auth is configured",
      "details": {
        "auth file": "C:\\Users\\js\\.codex\\auth.json",
        "auth storage mode": "File",
        "stored API key": "false",
        "stored ChatGPT tokens": "true",
        "stored agent identity": "false",
        "stored auth mode": "chatgpt"
      },
      "remediation": null,
      "durationMs": 0
    },
    "config.load": {
      "id": "config.load",
      "category": "config",
      "status": "ok",
      "summary": "config loaded",
      "details": {
        "CODEX_HOME": "C:\\Users\\js\\.codex",
        "active thread overrides": "not inspected",
        "config.toml": "C:\\Users\\js\\.codex\\config.toml",
        "config.toml parse": "ok",
        "configuration load ms": "4",
        "configuration scope": "invocation config, including cloud-managed policy",
        "cwd": "C:\\Users\\js",
        "enabled feature flags": "<redacted>",
        "feature flag overrides": "prevent_idle_sleep=true",
        "feature flags enabled": "50",
        "log dir": "C:\\Users\\js\\.codex\\log",
        "mcp servers": "4",
        "model": "gpt-6-astra",
        "model provider": "openai",
        "sqlite home": "C:\\Users\\js\\.codex"
      },
      "remediation": null,
      "durationMs": 0
    },
    "desktop.app.version": {
      "id": "desktop.app.version",
      "category": "desktop",
      "status": "ok",
      "summary": "the desktop application is installed",
      "details": {
        "log directory": "$HOME\\AppData\\Local\\Codex/Logs",
        "running": "false",
        "version": "26.908.4834.0"
      },
      "remediation": null,
      "durationMs": 0
    },
    "desktop.app_server.handshake": {
      "id": "desktop.app_server.handshake",
      "category": "desktop",
      "status": "ok",
      "summary": "the desktop application is not running",
      "details": {},
      "remediation": null,
      "durationMs": 0
    },
    "desktop.security.enforcement": {
      "id": "desktop.security.enforcement",
      "category": "desktop",
      "status": "ok",
      "summary": "no locally visible recent Codex security enforcement was found",
      "details": {},
      "remediation": null,
      "durationMs": 0
    },
    "git.environment": {
      "id": "git.environment",
      "category": "git",
      "status": "ok",
      "summary": "git executable found; execution not verified",
      "details": {
        "PATH git #1": "C:\\Program Files\\Git\\cmd\\git.exe",
        "PATH git entries": "1",
        "git execution": "not inspected (PATH helpers are not executed)",
        "repo detected": "false",
        "selected git": "C:\\Program Files\\Git\\cmd\\git.exe"
      },
      "remediation": null,
      "durationMs": 13
    },
    "git.worktree.dev_drive": {
      "id": "git.worktree.dev_drive",
      "category": "git",
      "status": "ok",
      "summary": "no Git worktree is active",
      "details": {},
      "remediation": null,
      "durationMs": 0
    },
    "installation": {
      "id": "installation",
      "category": "install",
      "status": "ok",
      "summary": "installation looks consistent",
      "details": {
        "PATH codex #1": "C:\\Users\\js\\AppData\\Local\\Programs\\OpenAI\\Codex\\bin\\codex.exe",
        "current executable": "C:\\Users\\js\\AppData\\Local\\Programs\\OpenAI\\Codex\\bin\\codex.exe",
        "install context": "standalone (windows, package C:\\Users\\js\\.codex\\packages\\standalone\\releases\\0.154.0-x86_64-pc-windows-msvc, bin C:\\Users\\js\\.codex\\packages\\standalone\\releases\\0.154.0-x86_64-pc-windows-msvc\\bin, resources C:\\Users\\js\\.codex\\packages\\standalone\\releases\\0.154.0-x86_64-pc-windows-msvc\\codex-resources, path C:\\Users\\js\\.codex\\packages\\standalone\\releases\\0.154.0-x86_64-pc-windows-msvc\\codex-path)",
        "managed by Vite+": "false",
        "managed by bun": "false",
        "managed by npm": "false",
        "managed by pnpm": "false",
        "managed package root": "not set"
      },
      "remediation": null,
      "durationMs": 10
    },
    "mcp.config": {
      "id": "mcp.config",
      "category": "mcp",
      "status": "ok",
      "summary": "MCP configuration is locally consistent",
      "details": {
        "configured servers": "4",
        "disabled servers": "0",
        "stdio servers": "3",
        "streamable_http servers": "1"
      },
      "remediation": null,
      "durationMs": 129
    },
    "network.env": {
      "id": "network.env",
      "category": "network",
      "status": "ok",
      "summary": "network-related environment looks readable",
      "details": {
        "managed proxy": "not configured",
        "proxy env vars": "none",
        "respect system proxy": "disabled"
      },
      "remediation": null,
      "durationMs": 0
    },
    "network.provider_reachability": {
      "id": "network.provider_reachability",
      "category": "reachability",
      "status": "ok",
      "summary": "active provider endpoints are reachable over HTTP",
      "details": {
        "ChatGPT inference URL": "https://chatgpt.com/backend-api/<redacted> reachable (HTTP 405)",
        "desktop assets CDN": "https://persistent.oaistatic.com/codex-app-prod/<redacted> reachable (HTTP 200)",
        "reachability mode": "ChatGPT auth"
      },
      "remediation": null,
      "durationMs": 407
    },
    "network.websocket_reachability": {
      "id": "network.websocket_reachability",
      "category": "websocket",
      "status": "ok",
      "summary": "Responses WebSocket handshake succeeded",
      "details": {
        "DNS": "2 IPv4, 0 IPv6, first IPv4",
        "auth mode": "chatgpt",
        "connect timeout": "15000 ms",
        "endpoint": "wss://chatgpt.com/backend-api/<redacted>",
        "handshake result": "HTTP 101 Switching Protocols",
        "model provider": "openai",
        "provider name": "OpenAI",
        "proxy env vars": "none",
        "reasoning header": "false",
        "server model present": "false",
        "supports websockets": "true",
        "wire API": "responses"
      },
      "remediation": null,
      "durationMs": 631
    },
    "runtime.provenance": {
      "id": "runtime.provenance",
      "category": "runtime",
      "status": "ok",
      "summary": "running standalone on windows-x86_64",
      "details": {
        "commit": "unknown",
        "current executable": "C:\\Users\\js\\AppData\\Local\\Programs\\OpenAI\\Codex\\bin\\codex.exe",
        "install method": "standalone (windows, package C:\\Users\\js\\.codex\\packages\\standalone\\releases\\0.154.0-x86_64-pc-windows-msvc, bin C:\\Users\\js\\.codex\\packages\\standalone\\releases\\0.154.0-x86_64-pc-windows-msvc\\bin, resources C:\\Users\\js\\.codex\\packages\\standalone\\releases\\0.154.0-x86_64-pc-windows-msvc\\codex-resources, path C:\\Users\\js\\.codex\\packages\\standalone\\releases\\0.154.0-x86_64-pc-windows-msvc\\codex-path)",
        "platform": "windows-x86_64",
        "version": "0.154.0"
      },
      "remediation": null,
      "durationMs": 0
    },
    "runtime.search": {
      "id": "runtime.search",
      "category": "search",
      "status": "ok",
      "summary": "search command found (bundled); execution not verified",
      "details": {
        "search command": "C:\\Users\\js\\.codex\\packages\\standalone\\releases\\0.154.0-x86_64-pc-windows-msvc\\codex-path\\rg.exe",
        "search command readiness": "file exists",
        "search provider": "bundled"
      },
      "remediation": null,
      "durationMs": 0
    },
    "sandbox.helpers": {
      "id": "sandbox.helpers",
      "category": "sandbox",
      "status": "warning",
      "summary": "elevated Windows sandbox provisioning is incomplete or outdated",
      "details": {
        "approval policy": "Never",
        "codex-linux-sandbox helper": "none",
        "denied-read glob rules": "0",
        "denied-read restrictions": "false",
        "denied-read rules": "0",
        "execve wrapper helper": "none",
        "filesystem sandbox": "unrestricted",
        "glob scan max depth": "unbounded",
        "managed filesystem source": "none",
        "network sandbox": "enabled",
        "sandbox backend": "elevated",
        "sandbox provisioning": "incomplete"
      },
      "issues": [
        {
          "severity": "warning",
          "cause": "elevated Windows sandbox provisioning is incomplete or outdated",
          "measured": null,
          "expected": null,
          "remedy": "run codex sandbox setup --elevated --user <end-user> --codex-home <authoritative-home> from an elevated shell",
          "fields": [
            "sandbox provisioning"
          ]
        }
      ],
      "remediation": "run codex sandbox setup --elevated --user <end-user> --codex-home <authoritative-home> from an elevated shell",
      "durationMs": 0
    },
    "security.endpoint": {
      "id": "security.endpoint",
      "category": "security",
      "status": "warning",
      "summary": "endpoint protection detected; Codex exclusions are unverified",
      "details": {
        "Codex exclusions": "not verified",
        "endpoint products": "Microsoft Defender",
        "exclusion targets": "signed Codex app; codex.exe; codex-windows-sandbox-setup.exe; codex-command-runner.exe; codex-code-mode-host.exe"
      },
      "issues": [
        {
          "severity": "warning",
          "cause": "Microsoft Defender can interfere with Codex. Verify Codex exclusions.",
          "measured": "not verified",
          "expected": "Codex application and helper exclusions",
          "remedy": "Microsoft Defender: Add a certificate or executable-path exclusion for Codex and its helpers. If Attack Surface Reduction blocks Codex, add a rule exclusion. If Controlled Folder Access blocks Codex, allow the app.",
          "fields": [
            "Codex exclusions"
          ]
        }
      ],
      "remediation": "ask your security administrator to verify Codex exclusions and required helper allowances",
      "durationMs": 14
    },
    "state.paths": {
      "id": "state.paths",
      "category": "state",
      "status": "ok",
      "summary": "state paths and databases are inspectable",
      "details": {
        "CODEX_HOME": "C:\\Users\\js\\.codex (dir)",
        "active rollout files": "5 files, 1062575 total bytes, 212515 average bytes",
        "archived rollout files": "0 files, 0 total bytes, 0 average bytes",
        "goals DB": "C:\\Users\\js\\.codex\\goals_1.sqlite (file)",
        "goals DB integrity": "ok",
        "log DB": "C:\\Users\\js\\.codex\\logs_2.sqlite (file)",
        "log DB integrity": "ok",
        "log dir": "C:\\Users\\js\\.codex\\log (missing)",
        "memories DB": "C:\\Users\\js\\.codex\\memories_1.sqlite (file)",
        "memories DB integrity": "ok",
        "queue DB": "C:\\Users\\js\\.codex\\queue_1.sqlite (file)",
        "queue DB integrity": "ok",
        "sqlite home": "C:\\Users\\js\\.codex (dir)",
        "standalone release cache": "1 entries in C:\\Users\\js\\.codex\\packages\\standalone\\releases",
        "state DB": "C:\\Users\\js\\.codex\\state_5.sqlite (file)",
        "state DB integrity": "ok",
        "thread history DB": "C:\\Users\\js\\.codex\\thread_history_1.sqlite (file)",
        "thread history DB integrity": "ok"
      },
      "remediation": null,
      "durationMs": 731
    },
    "state.rollout_db_parity": {
      "id": "state.rollout_db_parity",
      "category": "threads",
      "status": "warning",
      "summary": "rollout files and state DB thread inventory differ",
      "details": {
        "default model provider": "openai",
        "rollout DB active files": "5",
        "rollout DB active rows": "169",
        "rollout DB archive mismatches": "0",
        "rollout DB archived files": "0",
        "rollout DB archived rows": "0",
        "rollout DB duplicate DB paths": "0",
        "rollout DB duplicate rollout thread ids": "0",
        "rollout DB malformed file names": "0",
        "rollout DB missing active rows": "0",
        "rollout DB missing archived rows": "0",
        "rollout DB model providers": "openai=139, cliproxy=30",
        "rollout DB rows": "169",
        "rollout DB scan cap reached": "false",
        "rollout DB scan errors": "0",
        "rollout DB sources": "cli=127, exec=20, subagent:thread_spawn=18, vscode=4",
        "rollout DB stale row sample": [
          "C:\\Users\\js\\.codex\\sessions\\2026\\09\\10\\rollout-2026-09-10T17-25-34-01a08a6c-17a6-7470-a94e-1dedb600c434.jsonl",
          "C:\\Users\\js\\.codex\\sessions\\2026\\09\\10\\rollout-2026-09-10T17-27-30-01a08a6d-da6b-79f3-8c46-2b05e791fa95.jsonl",
          "C:\\Users\\js\\.codex\\sessions\\2026\\09\\10\\rollout-2026-09-10T17-30-48-01a08a70-e011-7e80-b374-666ca6673020.jsonl",
          "C:\\Users\\js\\.codex\\sessions\\2026\\09\\10\\rollout-2026-09-10T17-35-30-01a08a75-3018-7ba3-9ade-368f1c3cc9bf.jsonl",
          "C:\\Users\\js\\.codex\\sessions\\2026\\09\\10\\rollout-2026-09-10T17-36-20-01a08a75-f2d8-7f20-af96-340bc080c10e.jsonl"
        ],
        "rollout DB stale rows": "164"
      },
      "issues": [
        {
          "severity": "warning",
          "cause": "state DB rows point at missing or unusable rollout files",
          "measured": "164 stale rows",
          "expected": "every state DB rollout path is a file on disk",
          "remedy": null,
          "fields": []
        }
      ],
      "remediation": null,
      "durationMs": 14
    },
    "system.disk": {
      "id": "system.disk",
      "category": "disk",
      "status": "ok",
      "summary": "sufficient free disk space (177.0 GiB)",
      "details": {
        "CODEX_HOME available": "177.0 GiB",
        "failure threshold": "1.0 GiB",
        "warning threshold": "5.0 GiB",
        "worktree available": "177.0 GiB"
      },
      "remediation": null,
      "durationMs": 0
    },
    "system.environment": {
      "id": "system.environment",
      "category": "system",
      "status": "ok",
      "summary": "OS language ko-KR",
      "details": {
        "EDITOR": "set",
        "VISUAL": "set",
        "os": "Windows 10.0.26200 (Windows 11 Professional) [64-bit]",
        "os language": "ko-KR",
        "os type": "Windows",
        "os version": "10.0.26200"
      },
      "remediation": null,
      "durationMs": 0
    },
    "terminal.env": {
      "id": "terminal.env",
      "category": "terminal",
      "status": "ok",
      "summary": "terminal metadata was detected",
      "details": {
        "WT_SESSION": "present",
        "color output": "enabled",
        "console input code page": "65001",
        "console output code page": "65001",
        "stderr console mode": "0x00000007 (VT processing: true)",
        "stderr is terminal": "true",
        "stdin is terminal": "true",
        "stdout console mode": "0x00000007 (VT processing: true)",
        "stdout is terminal": "true",
        "terminal": "Windows Terminal",
        "terminal size": "88x89"
      },
      "remediation": null,
      "durationMs": 0
    },
    "terminal.title": {
      "id": "terminal.title",
      "category": "title",
      "status": "ok",
      "summary": "terminal title default",
      "details": {
        "terminal title activity": "true",
        "terminal title items": "activity, project-name",
        "terminal title project source": "cwd",
        "terminal title project value": "js",
        "terminal title source": "default"
      },
      "remediation": null,
      "durationMs": 0
    },
    "updates.status": {
      "id": "updates.status",
      "category": "updates",
      "status": "ok",
      "summary": "update configuration is locally consistent",
      "details": {
        "cached latest version": "0.154.0",
        "check for update on startup": "true",
        "desktop application": "OpenAI.Codex",
        "desktop latest build": "26.908.9136.0",
        "desktop update status": "available",
        "last checked at": "2026-09-15T02:11:36.202092200Z",
        "latest version": "0.154.0",
        "latest version status": "current version is not older",
        "update action": "standalone installer",
        "version cache": "C:\\Users\\js\\.codex\\version.json"
      },
      "remediation": null,
      "durationMs": 139
    }
  }
}

What issue are you seeing?

Selected model is at capacity error is keep occurring. It doesn't matter actual openai's server overloaded. It is related my account error I guess. My friend's account is operating very smoothly. never stop while work is in progress. but my account is always fail with that error. please check this bug and fix it. I can't use 20% weekly usage even last week even gpt-6-astra model is released. It's so frustrating. please help me

What steps can reproduce the bug?

Uploaded thread: 01a0a337-6c5e-7312-bd57-e4764f0eedb0

What is the expected behavior?

Don't stop while work is in progress.

Additional information

I feel like my account is shadow banned. I hope not but I can't use my weekly usage above 20% It's so frustrating.

No source file, test, or code entry point is named. Start by reproducing the capacity error with Codex CLI 0.154.0, the gpt-6-astra model, and the reported account context, then compare behavior across affected and unaffected accounts. Done means the account-specific cause is identified and the issue no longer occurs for valid accounts, with regression coverage added where the relevant code is found.