Two Codex limit resets used 52 minutes apart; first reset did not appear to work

What issue are you seeing?

Hi OpenAI Support,

I’m reporting an issue where I had to use two Codex limit reset credits before I could continue working.

My reset history shows:

• First reset: September 10, 2:25 AM GMT+7
• Second reset: September 10, 3:17 AM GMT+7
• Time between resets: 52 minutes

Before using the first reset, my remaining quota was approximately 5%. After using it, I submitted a new prompt, but Codex reported that
I had reached the usage limit and showed 0% remaining, without producing useful output.

I did not complete any meaningful work between the two resets. I eventually used the second reset, which allowed me to continue.

Could you please investigate:

1. Whether the first reset successfully restored my eligible quota.
2. If it did, which limit I reached again and what usage was recorded between the two resets.
3. Whether resets can be used while some quota remains, or whether the quota must reach 0% first.

Please check the redemption records and quota changes around both timestamps. If the first reset credit was consumed without
successfully resetting my eligible quota, I would appreciate having that credit restored.

Thank you.

What steps can reproduce the bug?

Uploaded thread: 01a087d2-b805-7113-ade9-b3f8024e498d

What is the expected behavior?

No response

Additional information

No response

Start by reviewing the uploaded thread 01a087d2-b805-7113-ade9-b3f8024e498d and the reset history around September 10, 2:25–3:17 AM GMT+7. Done would require confirming whether the first reset restored quota, identifying any intervening usage or limit, and resolving the requested credit restoration if it did not.