openai / openai/codex

Update download stuck at 0% stalled, and will not allow for new update installation

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#43,501 2 comments 0 reactions 0 assignees View on GitHub

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app bug connectivity windows-os
Dominant language
Rust
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Forks
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PR merge metrics
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Description

What version of the Codex App are you using (From “About Codex” dialog)?

Version 26.901.41600

What subscription do you have?

Pro

What platform is your computer?

Windows 11 Pro 10.0.26200 Build 26200

What issue are you seeing?

When attempting to update the app to the latest version from the previous version (26.901.41600 --> New version) the update stalls at 130KB of 24 MB downloaded, and does not continue.. Not sure what could be happening, or if this issue is happening for other users? I have tried resetting windows store, stopping the download, restarting it, pausing, and resuming, completely cancelling closing the app resetting the store and trying an update with ChatGPT closed.

What steps can reproduce the bug?

Feedback ID: 01a07c86-9873-7781-a1a3-2e47e3dd331c

What is the expected behavior?

The expected behavior is that the app prepares the download, downloads, completes the download, proceeds to install, and re-starts the app on the newest version.

Additional information

No response

Contributor guide

Open the contributing guide

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

No source file, test, or entry point is named. Start with Feedback ID 01a07c86-9873-7781-a1a3-2e47e3dd331c and the Windows 11 update path from version 26.901.41600, reproducing the stall at 130 KB of 24 MB; done means the update downloads, installs, and restarts on the newest version.

Written by the indexing model from the issue text.

Assessment

Domain
desktop, release
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Active
Clarity
Needs clarification
Newbie friendliness
35/100

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