Codex App has been stuck on "Starting your service" since September 5

What issue are you seeing?

Codex has been stuck on the "Starting your service" screen since September 5 and never finishes loading.

Whenever I try to start a new task, Codex remains on this screen indefinitely and the task never starts.

The issue has persisted for more than a day and is still occurring.

Error/diagnostic ID:

no-active-thread-01a076f1-2b40-7143-a2d1-b356dba63d7e

What steps can reproduce the bug?

1. Open the Codex App.
2. Try to start a new task.
3. Codex displays "Starting your service".
4. The service never finishes starting, and the task cannot be used.

I have already tried restarting the Codex App and refreshing/reopening ChatGPT, but the issue persists.

What is the expected behavior?

Codex should finish starting the service and allow me to create and run a task normally.

Additional information

• ChatGPT plan: Plus
• Codex App version: 26.831.21537
• Platform: Microsoft Windows NT 10.0.26200.0 x64
• Issue started: September 5, 2026
• Current status: Still occurring
• Symptom: Stuck indefinitely on "Starting your service"
• ChatGPT Classic: Working normally
• Codex Cli: Working normally
• I also have another macbook air m1

The issue appears to be specific to my Codex environment or service startup.

Please let me know if logs, screenshots, or additional diagnostic information would be helpful.

Start by reproducing the Codex App startup flow on Microsoft Windows using the listed steps, and use diagnostic ID no-active-thread-01a076f1-2b40-7143-a2d1-b356dba63d7e when investigating. The issue is done when a new task can pass the “Starting your service” screen and run normally; no source files or tests are named.