ChatGPT Work project exposes only 23 of 34 sources through mismatched file subsets

Summary

A months-long ChatGPT Project displays exactly 34 uploaded files in its Sources panel, but ChatGPT Work cannot access the complete source inventory.

The affected Work session receives:

• Citation identifiers for only 16 files
• Workspace-mounted copies of only 16 files
• Only 9 files appearing in both sets
• 23 unique files across both access mechanisms
• 11 project sources completely absent from both mechanisms

This prevents ChatGPT Work from reliably using the project’s evidence, even when explicitly asked to list every source filename.

Environment

• Account: ChatGPT Pro
• Model/surface: GPT-5.6 Sol in ChatGPT Work
• Operating system: Windows 10, 64-bit
• Browser: Chrome 152.0.0.0
• Also encountered after updating the unified ChatGPT desktop application
• Feedback ID: no-active-thread-01a0652c-70f0-7353-9be6-ba0d2fe97e6e

Steps to reproduce

1. Open an existing ChatGPT Project containing 34 uploaded files.
2. Confirm that all 34 filenames appear in the project’s Sources panel.
3. Start or open a ChatGPT Work conversation inside that project.
4. Ask ChatGPT Work to list every current project-source filename.
5. Compare the files available to Work against the Sources panel.
6. Work receives only 16 citation records and 16 mounted files.
7. The two 16-file sets overlap by only 9 files, exposing 23 unique files total.
8. Eleven files shown in the Sources panel remain completely unavailable.
9. Repeat through ChatGPT Work on the web. The incomplete source access continues.

Actual behavior

ChatGPT Work cannot retrieve the complete source manifest. The citation system and workspace file-mounting system provide different incomplete subsets of the same project.

The following 11 files remain completely absent from both access mechanisms:

1. Grexxxxxe.docx
2. Pictures.docx
3. Ryan xxxxx.docx
4. Old House Documents.docx
5. Farm Bureau.docx
6. Engineer Steve.docx
7. Brad xxxxxx.docx
8. Bost.docx
9. Aaron.docx
10. Home_Declarations.docx
11. August remaining damage.docx

These files remain visible in the project’s Sources panel. I have not deleted them.

Other DOCX files in the same project are available, so this does not appear to be a general DOCX compatibility problem.

Expected behavior

A ChatGPT Work conversation inside a ChatGPT Project should have access to the complete project-source manifest. When explicitly asked to list all sources, it should identify all 34 filenames shown in the Sources panel and retrieve each file when requested.

The citation index and Work-file mounting system should reference the same complete project inventory.

Impact

This project contains months of conversations, evidence organization, and source consolidation. Incomplete source access makes its answers unreliable and blocks continued work. Repeatedly converting and consolidating the documents has not resolved the issue.

Please preserve the existing project and investigate whether its project-source manifest, retrieval index, or Work-file materialization state is stale, truncated, or inconsistent. Please provide a way to reindex or repair the project without deleting its chats or rebuilding it from scratch.

The report identifies no Codex file, test, or entry point and describes behavior in ChatGPT Work rather than this repository. Start by confirming whether project-source manifests, citation indexing, or workspace file mounting are implemented here; done would require a reproducible diagnosis and a defined repair or reindex path for all 34 sources.