Windows app starts without renderer or app-server and shows no window
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Description
What version of the Codex App are you using (From “About Codex” dialog)?
26.825.6671.0
What subscription do you have?
ChatGPT Plus
What platform is your computer?
Windows 11, 64-bit (x64), OS build 26200, Region: Singapore
What issue are you seeing?
Version: 26.825.6671.0
Windows activation succeeds with TWinUI event 1621 status 0.
ChatGPT.exe starts main, crashpad, GPU, and utility processes.
No renderer process is created.
codex.exe app-server is not launched.
All processes remain responsive with MainWindowHandle=0.
Codex doctor reports install, auth, WebSocket, and reachability healthy.
What steps can reproduce the bug?
- Install or update the ChatGPT/Codex Windows app from the Microsoft Store.
- Restart Windows.
- Launch ChatGPT from the Start menu.
- Wait for at least 30 seconds.
- No application window appears.
- Open Task Manager and observe that several ChatGPT.exe processes are running.
- The main process, crashpad, GPU, and utility processes start, but no renderer process or codex.exe app-server process is created.
- Closing all ChatGPT.exe processes and launching the app again produces the same result.
- Repairing, resetting, uninstalling, and reinstalling the app does not resolve the issue.
What is the expected behavior?
No response
Additional information
No response
Contributor guide
First steps
- Read the whole issue, then the project's contributing guide.
- Comment on the issue to say you are picking it up — it saves two people doing the same work.
- Fork the repository and make your change on a branch.
- Open a pull request that references the issue number.
Research direction
Start by investigating the Windows launch path described in the issue and compare the ChatGPT.exe process tree with the missing renderer and codex.exe app-server processes. Reproduce after a restart and collect relevant startup logs; done means identifying why those processes are not created and confirming that the app displays a window.
Written by the indexing model from the issue text.
Assessment
- Domain
- desktop, operating-systems
- Issue type
- Bug
- Difficulty
- 4/5
- Estimated time
- 3-5 days
- Activity status
- Active
- Clarity
- Needs clarification
- Newbie friendliness
- 35/100