Windows app stuck in startup/loading loop after unexpected shutdown
Nobody has claimed this yet.
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Description
What version of the Codex App are you using (From “About Codex” dialog)?
26.818.8289.0
What subscription do you have?
ChatGPT Plus
What platform is your computer?
Windows 11 Pro Insider Preview 26H2 OSVersion: 26340.9233
What issue are you seeing?
The application opens as a persistent blank white window and never loads. ChatGPT in the web browser works normally.
Troubleshooting already attempted:
Fully terminated ChatGPT/Codex processes
Windows App Repair
Windows App Reset
Complete uninstall, reboot, and reinstall
What steps can reproduce the bug?
Feedback ID: no-active-thread-01a033db-7ea0-7100-bfcb-571d7dab744b
What is the expected behavior?
No response
Additional information
No response
Contributor guide
First steps
- Read the whole issue, then the project's contributing guide.
- Comment on the issue to say you are picking it up — it saves two people doing the same work.
- Fork the repository and make your change on a branch.
- Open a pull request that references the issue number.
Research direction
No repository file, test, or entry point is named. Start by reproducing the blank white window on Windows 11 Pro Insider Preview 26H2 after the reported unexpected shutdown, using the supplied Feedback ID to inspect the failure context. Done means the app starts normally instead of remaining in a loading loop.
Written by the indexing model from the issue text.
Assessment
- Domain
- desktop, operating-systems
- Issue type
- Bug
- Difficulty
- 4/5
- Estimated time
- 3-5 days
- Activity status
- Active
- Clarity
- Needs clarification
- Newbie friendliness
- 35/100