Global Codex usage reset not applied to Plus account

What version of the Codex App are you using (From “About Codex” dialog)?

What subscription do you have?

plus

What platform is your computer?

windows

What issue are you seeing?

A recently announced global Codex usage reset does not appear to have been applied to my ChatGPT Plus account.

Account state:

• ChatGPT Plus
• Weekly Codex usage: 100% used / 0% remaining
• Next normal weekly reset: August 20, 2026 at ~12:40 PM
• Banked resets: 0

Most importantly, I have NOT used Codex since August 13, 2026.

Therefore, I could not have consumed the allowance from a subsequent global/hard reset.

My usage page still shows me completely rate-limited until August 20.

I already contacted OpenAI Support and the issue was escalated to a support specialist, but the estimated response time is "in the coming days." My normal weekly reset will occur in approximately 3 days, so the issue is time-sensitive.

Could the team please check whether the recent global Codex reset failed to propagate to some Plus accounts, or whether the quota state is out of sync?

I can provide screenshots and additional account information privately if needed.

What steps can reproduce the bug?

What is the expected behavior?

No response

Additional information

No response

The report names no repository file, test, reproduction steps, or expected behavior. Begin by reviewing the support escalation and confirming the reported Plus account's quota state and reset event; done means the global reset is applied or the quota discrepancy is explained and verified.